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The Royal Mail Attendance Procedure

November 21, 2012 49 comments

“Stage 3”: Illustration by Frank Stamp

At the Royal Mail you are sometimes made to come into work even when you are sick or injured.

They monitor your attendance. If you are off work more than a certain number of days they put you under threat of dismissal. It doesn’t matter how ill you are, they still threaten you.

If you are off work for sickness or injury more than three times in a year, or for more than three weeks in a row, you are given a warning. This is a Stage 1 warning. If you go over the limit a second time you are given another warning. This is a Stage 2 warning. If you exceed the limit for a third time you are given a Stage 3 warning and threatened with dismissal. After that you can’t afford to take time off from work no matter how severe the illness.

The Attendance Procedure works whether you are ill or not. All absences are assumed to be illnesses, but all illnesses, no matter how severe, count towards your absences. So a day off from work with a hangover is counted the same as a week off from work for a hernia operation; and a month off work after a heart attack will count the same as three separate days off for sheer laziness. Hernia operations and hangovers and heart attacks are all counted the same in the Royal Mail book of illnesses.

So say you have an accident and you’re off work for more than three weeks. At this point the office starts to ring you up asking when you will be back at work. They will ring you up daily, hassling you to come back to work. And no matter how ill you have been, you will get a warning when you do eventually come back.

You could come in on crutches, and you’d be given a warning. You could be bandaged up to the eyeballs. You could have coughed up your oesophagus. It makes no difference. You’ve been off work, so you will be warned. Three weeks off twice in a year and you’re up for dismissal, and that’s that.

We’ve all seen it. People who have had heart attacks or hernias, or some other major illness, crawling into work to avoid the warning, or hauled up before the “lino” (as we call the manager) and given a reprimand. People under severe stress, or with depression. People with broken arms or legs or twisted backs. People on medication, too drugged up to walk in a straight line, pleading for some understanding.

It’s no good protesting that you are ill. The lino loves his job. He will smile at you – sweetly, or gravely, or maliciously, depending on his personality – and say he’s sorry. But he’s not sorry really. He doesn’t have the choice, he’ll say, the computer has flagged you, and you have to be given a warning. No space for personal initiative here, or judgement, or an intelligent weighing up of the circumstances: you’ve had too much time off and you will be punished.

Also, one day off counts the same as a week. So if you’re off for one day you might as well take the week off. If you underestimate your illness and come back to work too soon, only to find you are still ill, or the illness recurs, and you take another day off, this will count as two absences, and the computer will flag it, and you’ll be one step nearer a warning.

The result of all of this is twofold. One: you will take a week off work even for the slightest illness. Two: you will sometimes have to go into work even if you are sick and contagious.

In other words, the Royal Mail would rather you came into work and make everyone else sick than allow the possibility that occasionally people might ring in sick and take a day off because the wife is feeling horny that morning.

Such is life in the modern Royal Mail.

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Junk mail – the facts

July 7, 2011 Leave a comment

A Panorama programme on postal junk was compelling, but didn’t mention that the market is skewed against Royal Mail

Junk mail. We all hate it don’t we?

Postal workers probably hate it more than anyone else, as we see more of it than anyone else. You only have a few items a week to deal with, we have hundreds of items a day. Sometimes we have as many as six separate items per household to load into our frames. That could be well in excess of 3,000 items a week. You can’t imagine how tedious this is.

And whereas in the past we were paid separately for it, as a supplement to our wages (which compensated us for it somewhat) these days it is part of our workload; and whereas the general estimate for the number of houses we cover on a daily basis is about 85%, for junk mail it is 100%, meaning it takes longer to deliver than ordinary mail.

Now a Panorama programme has been aired all about junk mail. It seems as if the Royal Mail is addicted to it – at least if you believe Richard Hooper, author of the Hooper report into the future of our postal services.

As he said in the programme: “There is absolutely no question that advertising mail, which the critics describe as junk mail, is central to the viability of the Royal Mail in the 21st century.” As proof of this he gave us some fairly compelling figures: about a quarter of the total letters market, of around £5.4bn, is advertising mail. Or as Tom Heap, the reporter, summarised it: “On the face of it, it seems the best way of ensuring the survival of our beloved postal system is to sign up to as much junk mail as you possibly can.”

Unfortunately, as the programme also pointed out, there are some pretty serious consequences to this, not least in the cost of disposing of the stuff once it comes through our doors, and – almost immediately – is chucked into the bin. Millions of pounds a year is spent by councils around the country, either in recycling the material, or in shovelling it into landfill sites.

It seems we are stuck with junk mail. Or are we?

The problem is that we were not given all the facts. There are a number of issues that Hooper – the acknowledged expert in the field – omitted to inform you about.

Central to this is something known as downstream access (DSA). This is the means by which rival companies are allowed access to the Royal Mail’s delivery network, at a loss to the Royal Mail. According to Royal Mail’s chief executive Moya Greene in December last year, this is in the region of 2.5p for every item of DSA mail we deliver. Some price changes have since been introduced by the regulator and the extent of subsidy and loss since the changes is as yet unclear [see footnote].

Yes, that’s right: we deliver our own rivals’ mail for them, and then we take a loss on it. By law. Or, to put it another way: we postal workers, and you members of the public, are made to pay so that rival companies to the Royal Mail can make a nice profit. This is what Hooper refers to as “modernisation”. It is the real drain on the Royal Mail’s revenues, and the reason why it is now so dependent on junk mail to survive. Sometimes we are made to deliver our own competitors’ junk mail.

It is achieved through a process known as headroom. What this means is that the price the Royal Mail is allowed to charge for bulk mail delivery – the bills and statements sent out by banks and utility companies, which is the prime source of all revenue in the letters market – always has to allow headroom for its rivals to make a profit.

Without this artificial skewing of the market – in the name of the so-called “free market” – the company would not be anywhere near as dependent on junk mail for its future survival.

Actually, the Panorama programme was effectively two stories in one. Only the first part was about junk mail, the second part was about scam mail. What the programme failed to come up with was a solution to this particular problem, but I can provide that: allow postal workers to identify scam mail and to report it, and then allow the Royal Mail the legal means to stop it at its source.

There’s one old lady on my round who has been receiving scam mail. Day after day she gets a pile of letters from someone who is described on the envelope as “the world’s most trusted psychic”. The envelopes are always the same, but the return addresses are from all over the world. Sometimes I’m delivering 10 or 15 of these letters a day. I reported it to my manager and asked if we could stop delivering them, but he told me we couldn’t. It is paid-for mail and we are obliged to deliver it.

This is a perfect example of what I have been suggesting over and over again: the company should learn to trust its own workers. Because unlike the high-tech machines which are being introduced in the much heralded modernisation programme, us postal workers actually know our customers. We can tell the difference between scam mail and real mail. We know who is vulnerable and who is not, and we can alert our managers when a vulnerable person is being targeted.

I’m certain that every postal worker would recognise this material. If there was a system by which we could report it, and a legal means of stopping it, we could get rid of it overnight.

• This footnote was appended on 7 July 2011. TNT contacted the Guardian after publication of the piece to say the reference to the DSA agreement is not applicable in the context mentioned. “In fact there has been a 22 percent price increase in charges by Royal Mail this year alone which renders this argument obsolete”, a company representative said.

From the Guardian Comment is free

Read more here

Roy Mayall on You & Yours

June 23, 2011 Leave a comment

 

 

 

 

 

 

A column written by Roy Mayall for the You & Yours programme on Radio 4. The item is 35 minutes and 20 seconds into the programme.

Listen to it here.

Royal Mail is not delivering

June 21, 2011 3 comments

‘Millions more have been spent on a fleet of new vans to replace the bikes the Royal Mail intends to scrap.’ Photograph: Christopher Thomond for the Guardian

As profits dive, it’s clear this management isn’t modernising, it’s running the company into the ground – but why?

 

Royal Mail’s profits fell from £180m in 2009 to £39m in 2010, a drop of around 78%. That sounds pretty disastrous, and is one of the reasons given for the impending privatisation of the company.

However, when you start to look more closely at the figures you begin to realise that all is not what it seems. For a start, the company did still make a profit, which is unique among public services. We don’t expect the police to make a profit, or the fire service or the NHS, do we? And I suspect that most of the British public aren’t at all worried if the Royal Mail makes a profit or not, as long as they get their letters delivered on time.

Historically the Royal Mail’s profits were used to subsidise the Post Office which is also an important public service. All of that will change, of course, when the Royal Mail is privatised and the link between the Royal Mail and the Post Office is broken. Once the Royal Mail is privatised, the Post Office will have to go its own way, and don’t be at all surprised when more and more rural post offices start to close, and the post office counter service becomes a small adjunct of Tesco, squeezed between the deli, the electrical counter and the pharmacy.

This shows you the mechanism by which the privatisation agenda operates. It splits a unified service into its constituent parts, hiving off the profitable bits, while keeping the unprofitable bits in the public domain. This is in effect a form of public subsidy. That which can make a profit is given over to the spivs and profiteers of the private sector, while the rest of us carry the can for the bits of the economy that can’t make a profit, thus threatening not only the particular services involved, but also the cohesion and unity of society as a whole.

Many blame the breakdown in Royal Mail profits on the incursion of new technology into the communications market. Or, as the Daily Mirror put it: “Royal Mail profits smashed by competition and Facebook.

This is simply not true. Most of the letters that people sent are still being sent. We might send birthday greetings to people we don’t know very well via Facebook, but how many of you have replaced the Christmas card list with a Facebook list in the last few years? Very few, I would suggest; none but the very young.

When you look at the real reason why profits are down it has virtually nothing to do with Facebook. It has everything to do with the Royal Mail spending vast amounts of money on a so-called modernisationprogramme that simply doesn’t work. £400m was spent on new machinery that actually slows down delivery.

We have two mail deliveries these days, instead of one. One is first thing in the morning, the way it used to be. The second is at about 9.20am in our office, which means full-time workers are now forced to take a break to wait for the lorry. So how is this “modernisation” exactly? By what process is it decided that a new machine which is slower than an old machine is actually more modern, just because you bought it more recently, or that having workers sitting around eating sandwiches is more efficient than having them delivering mail?

Millions more have been spent on a fleet of new vans to replace the bikes the Royal Mail intends to scrap. How crazy is that? To replace the world’s most energy-efficient machine, bar none with the polluting, inefficient internal combustion engine dependent on oil from the war-torn Middle East. To replace a tried and tested method of delivery in use for over 100 years, with an untried and untested method, that, everywhere it has been brought in, has been disastrous, as I’m sure people in a number of towns will testify.

Something very strange is happening here. It takes a radical redefinition of the English language to describe any of this as “modernisation”.

Also we have brand new uniforms. Who on Earth thought of that? Every single postal worker in the UK is being issued with a brand new set of clothes. New shirts, new trousers, new jackets, new caps, new waterproofs. And how much, exactly, did this cost, the refitting of an entire workforce? In this time of austerity and cutbacks, it seems, the Royal Mail judges fashion sense a more important issue than getting the mail delivered on time.

Finally, it is closing down hundreds of local delivery offices all over the country and relocating them to major city centre sites.

All of this is being done in the name of savings. It will cost less to maintain a single centralised office than a number of smaller offices. That’s the theory at least. But is it actually true? I’ve had my calculator out again and I’ve been working it out.

There are 50 workers each in the two offices in our area that are due to close – 100 altogether. It will take about half an hour each way to drive to and from the city. All of this has to be done in work time of course. We’re not counting the journeys each postal worker has to make to get to work and back. So that’s an hour of Royal Mail time spent getting us to and from the start of our rounds. We earn £8.86 an hour, so it will cost the company £886 a day, which is £5,316 a week, or £276,432 a year. Knock off days off and holidays, and the figure still comes in at around £250,000 a year. That’s a quarter of a million pounds spent on just getting the workforce to the start of the round every day.

How is that a “saving” exactly?

What kind of accountant adds a quarter of a million pounds to your wages bill and then describes it as a saving?

This is not to speak of the extra pollution of having hundreds of vans spluttering about during the rush hour or the cost in maintenance, petrol, tax and insurance, of running a fleet of vans. It’s not to speak of the traffic chaos in the city or parking problems around the new joint delivery office. It’s not to speak of the inconvenience for customers of having to travel eight miles to pick up their undelivered mail. According to the Royal Mail’s own figures this will be in the region of 100 a day in each of the two offices. I will leave it up to you to work out the figures on that.

All of this can only lead to one of two conclusions: either Royal Mail management is grossly incompetent, or it is running down the company on purpose, for some end that the rest of us have yet to be informed about.

Read more here.

Park and Loop

December 18, 2010 5 comments

New delivery methods threaten the integrity of the mail

Restructuring

Royal Mail will be spending £20m on speeding up Christmas mail before the next cold snap arrives. Photograph: Hartshead Services

It hardly needs saying, but Christmas is the busiest time of the year for postal workers. There’s a veritable assault of mail bearing down on us: more so this year than any year, as so many more people are buying on-line these days.

In previous years we took it in our stride. It was hard work, but we enjoyed it. We got on with the job and we got it done, to the best of our ability.

This year, however, things are different. This is due to the introduction of new working methods in a large number of delivery offices around the country. Quite why the Royal Mail decided to undertake a wholesale restructuring of our job just before the Christmas rush is anybody’s guess. It’s only one of a series of increasingly insane decisions we’ve been subjected to this year.

The process is called “revision”. First of all they got rid of our bikes and replaced them with vans: two posties to a van doing two extended rounds between them.

This is called “park & loop”. We park up the van, fill up our trolleys, head off in two different directions, spend 40 minutes or so completing the loop, then come back to the van to drive off to the next parking spot.

Now this would be fair enough if it actually worked, but it doesn’t. Someone somewhere has made a serious error in their calculations. The company has spent millions of pounds buying a brand new fleet of vans, but they are actually too small for the job. We have to carry our trolleys in the back, plus up to twenty-four ten kilo pouches, and then all the packets, both large and small.

And therein lies the problem. There’s not enough room for the packets, and, having dispensed with the dedicated packets delivery rounds which were part of the old method, there are serious backlogs building up in the offices as we struggle to get them out. The backlogs were already there before the Christmas rush started. I suspect that many people around the country won’t be getting their presents this year.

Priorities

Calculations

The next problem lies in the figures they’ve used to calculate the rounds. They took a sample week in June, a notoriously light month, and have extrapolated from that. On that basis they’ve estimated that we have around 26,000 items of mail passing through our office in any one day, when we all know it is more like 42,000.

What this means is that the sorting process takes a lot longer than their calculations allow for. We are allowed one hour to sort the mail into the individual rounds (known as “Internal Preparatory Sorting”) and then another hour to “prep” our frames: that is to slot the letters into the frame, into the sequence they will be taken out in. I never have time to complete this task, which means that most days there are at least six boxes of mail left unsorted under my frame, which are then “prepped” by managers or office staff while I am out on my round. So every day I come in to an already half-full frame of mail left over from the day before.

In this time we are also supposed to have prepped the door-to-door leaflets – usually referred to as “junk mail” by you, the customer – which we take out at the rate of 1/6th a day, and which can amount to anything up to six items per household. We are given six minutes to do this in when it actually takes more like 15 minutes. We are not allowed to leave the junk mail behind, which means that these days junk mail is given precedence over the normal mail, which quite often does get left behind.

That’s the measure of the Royal Mail’s priorities these days.

When the planners first came to the office to discuss the revision they made it quite clear that their aim was to reduce the workforce and therefore the number of man-hours in the office. When the revision was implemented it amounted to eight full time jobs lost. But so huge is the backlog of mail that’s been building up – at one time there were up to 26,000 items of mail, backed into a corner and filling up half of the office – that they’ve had to re-employ the eight full-time employees who had previously taken voluntary redundancy, just to clear it.

They’ve now agreed that the office actually needs five more full-time staff. But, here’s the trick: the new staff will be working on much less favourable contracts than the guys they are replacing.

Which, you might suggest, is the entire purpose of the exercise.

The Unsorting Office

October 14, 2010 Leave a comment

The end of bikes?

It’s been a bad few weeks at our delivery office. First of all Vince Cable announced that the Royal Mail was going to be privatised. Then, at one of our weekly ‘Work Time Listening and Learning’ meetings, the line manager announced that our delivery office is going to close.

From the LRB blog.

Read more here.

Natural Monopoly

July 13, 2010 1 comment

Ramses II

The usual excuse that is reeled out every time anyone brings up the idea of privatisation is the huge £10 billion pension deficit which the company has run up in the last 20 years or so. But no private sector company will take this on. So in order to create an incentive to the private sector, the government will have to agree to fund it. Whether the Royal Mail is in the public sector or the private sector, the pensions deficit will remain a public liability.

From the LRB blog.

Read the rest of the article here.

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