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The Sale of the Royal Mail and the Birth of the New Feudalism

October 19, 2013 6 comments

Universal Service

The Royal Mail is approaching 500 years old – 497 to be exact. It was established in 1516 by Henry VIII. It has always been in public hands. Unlike other privatisations, where, perhaps, there might be some argument for saying that they were originally established as private companies and that privatisation means a return to some sort of “natural order”, the Royal Mail has always been owned by the government, having been part of the civil service originally, and afterwards treated as a public service.

There’s a good case to argue that the Royal Mail is one of the forces which helped to create the British Nation. The USO (universal service obligation) by which a letter between the Scilly Isles and the Outer Hebrides costs the same as a letter from the City of London to Westminster, helped bind the nation together. Would this have been done if the company had been privately owned? Certainly not. The aim of private companies is to maximise returns for their shareholders. A private company would have created a postal service which ran between the big cities but would never have included any of the remote and rural areas, which are always going to make a loss.

Historically the profitable parts of the Royal Mail were used to subsidise the unprofitable parts in order to create a unified service. But, in order to make the Royal Mail profitable, in order to sell it, the government has had to retain the Post Office in public hands. Until two years ago they were the same company. The Post Office has always made a loss and has always been subsidised by the Royal Mail. From now on it will be subsidised by the taxpayer instead.

It’s privatisation of profit, socialisation of cost. We, the taxpayer, pay for the unprofitable parts, while the sovereign wealth funds, the hedge funds and the City wiz-kids take a nice cut of the privatised cake.

It was us, the taxpayer who invested in the postal industry, not the people who are currently making a quick buck from its gross misselling. It was us, the nation, who generated the company. We are the investors. Everything has been created in public hands. All the infrastructure, the network, the systems, all of this has been built at public expense over those 500 years of history. Plus all of the political, social and economic engineering that has gone on since the privatisation of the Royal Mail was first mooted by Richard Hooper in 2008 – the modernisation programme, the restructuring of the industry, the investment in new equipment – all of it has been done by us, in order to sweeten the privatisation, in order pay dividends to the large investors, to the Emir of Kuwait and his family. It’s a form of asset stripping in disguise.

The Emir of Kuwait is the absolute ruler of a medieval, feudal state, fabulously wealthy because he has claimed the assets of his nation for himself. And this is the real basis of this, and all other, privatisations: the mining of public assets for private consumption. Future profits will be generated by lessening the pay and conditions of the workers. Moya Greene has already said that there will be further job cuts. That can only mean that us postal workers will be expected to work harder. We will be expected to work harder so that the Emir of Kuwait can take home even larger dividends.

Natural monopoly

Since the privatisation people have congratulated me on the profit I’ve made from the increased value of the shares which have been promised. I haven’t even seen them yet. This just makes me angry: firstly because I know that it was a bribe, and secondly that it is the investment firms who will be taking the profits, while we, the workers, will be paying the costs in terms of our health and well-being. We’re not even allowed to sell our shares for three years, by which time who knows what they will be worth?

The cost of water has increased by 245% since privatisation. The argument was that privatisation would lead to investment. In fact it hasn’t. Investment in the maintenance of the water supply has decreased since privatisation, and there is a very strong case for re-nationalisation. It was also argued that privatisation would lead to competition, but in the case of water there can only be one water supply at a time, so there is no competition. It is a natural monopoly, which means we’ve replaced a publicly owned and publicly accountable monopoly, with a private monopoly.

The Royal Mail is also a natural monopoly. What competition there is, is rigged through various regulatory mechanisms. In a truly free market, none of them would survive. The Royal Mail, too, will remain effectively a private monopoly.

Another argument for privatisation is that it saves on public subsidy and is more efficient, but in the case of the rail industry – another botched privatisation exercise – we’ve seen subsidies increase fourfold, while the one publicly owned rail company which still exists – East Coast – is actually the most efficient, and takes the least subsidies.

The term “wealth creator” – which is often applied to the entrepreneurs who will be investing in the company  – is a piece of self-generated propaganda. The wealthy grow wealthier, and then say, “look, we’ve created this wealth.” But as they grow wealthier, so we grow poorer. There’s a direct correlation between the two. What is really happening is a form of wealth redistribution: from the public to the private, from the less well off to the wealthy. It’s communism for the rich. One group, the 1% with wealth and power and access to government, enrich themselves at the expense of the majority. They are the new robber barons and what we are watching is the growth of a new feudalism, in which a corporate elite lord it over us using debt as a form of rent.

We have to think more deeply about what creates wealth, and what wealth actually is. Vast sections of the world’s population live in abject poverty, while an elite few can ride around in private jets and own property in several nations. That’s not wealth by my definition. That’s not wealth by any definition. That’s poverty, on a grand scale.

That’s feudalism.

The privatisation argument goes back to the eighties, when deregulation, privatisation, supply side economics and the neoliberal agenda was first put into practice, first of all by Pinochet in Chile, and then by Thatcher in the UK. It was an experiment back then, but now we can see the results. And the results are economic devastation, impoverishment, economic collapse, indebtedness, austerity and an exponential growth in the wealth of the world’s elites.

Exponential growth is always unsustainable. The collapse of 2008 was only the beginning.

Who knows what the future will bring?

Royal Mail staff are trying to save the universal postal service

December 7, 2012 Leave a comment

‘It is Royal Mail postal workers like me who walk along your street and up and down your garden path, six days a week, in order to get the mail to you.’ Photograph: Rex Features

If private companies can pick the best bits of the network, the obligation to deliver to all is undermined. That’s why we’re considering action.

From the Guardian, Comment is free, Thursday 6 December 2012 15.05 GMT

According to a headline in Wednesday’s Daily Mail, postal workers are threatening “to ditch half of their deliveries in bid to protect Royal Mail from ‘unfair’ competition“.

The Mail makes it clear with those quotation marks exactly where it stands on plans by the Communication Workers’ Union (CWU) to ballot its members on whether to boycott letters handled by rival companies.

As the article says: “Royal Mail has lost business to the likes of TNT Post and UK Mail over the past seven years. Currently, half of all letters are handled by a rival company, with Royal Mail responsible for only the final mile of the delivery.” Again, it’s that little word “only” which betrays its prejudice. In case you’ve forgotten, the business of a postal delivery service is to deliver the post.

The Royal Mail doesn’t “only” deliver the final mile. The final mile is the actual work. All the rival companies do is collect the mail from the bulk mail contractors (such as banks and utility companies) and then drive it to one of the Royal Mail’s delivery hubs for distribution around the country. We do all the rest.

It is Royal Mail postal workers like me who walk along your street and up and down your garden path, six days a week, in order to get the mail to you. The technical term is downstream access. Private mail companies have access to the Royal Mail’s distribution system. The Royal Mail has to apply something known as “headroom” in fixing its price for this service. Headroom is the difference between what the Royal Mail is allowed to charge for its bulk mail contracts and what it can charge its rivals for access to the network. It has to allow rival companies headroom to make a profit.

The whole system is administered by Ofcom, the postal regulator. In other words, the Royal Mail is heavily regulated to achieve what is sometimes called “deregulation”, ie access of private companies to the postal market.

This is what the CWU is talking about to when it refers to “unfair competition”. As the union says: “CWU is concerned that unfair competition is undermining the sustainability of the universal service … Private postal company mail makes up 45% of letter volumes delivered by Royal Mail, a figure which has consistently grown under competition arrangements. New end-to-end competition is a worrying expansion, further undermining the USO [universal service obligation].”

Guardian readers will not be surprised by this statement, as I’ve been banging on about the issue for the last three years at least. What is new is the introduction of so-called end-to-end competition into the postal market. Currently only one company, TNT, is doing this, with around 300 delivery staff delivering mail to about 350,000 households in west and central London.

What this means is that TNT continues to use the Royal Mail’s downstream access service in all but those 350,000 households, although in a recent press release it said it planned to increase the number of its postal employees to 20,000 in the next five years.

There is no obligation on TNT to deliver the universal service, therefore it is able to cherry-pick those parts of the network that are the most profitable. Nor is there any obligation to match the Royal Mail’s pay and conditions.

In other words, what this amounts to is an attack upon our jobs. If TNT and other private mail companies are able to pick the best bits of the network with no obligation to deliver to the rest of the country and, at the same time, are able to pay reduced wages, then this is clearly a threat – not only to our pay and conditions, but also to the universal service. Personally, I will be voting yes when my ballot paper arrives.

Read more here.

Badly Addressed Mail

April 16, 2012 2 comments
Image

Postal worker delivering mail

Badly addressed mail

The Royal Mail have just introduced brand new walk-sequencing machines to sorting offices throughout theUK.

They are fantastic machines. They read the address, then sort the mail into the exact order they will be delivered in.

All a postal worker has to do these days is to pull a handful of letters out of the tray, and then to “throw them off” into the sorting frame. They are already in the sequence we are going to deliver them in, so it takes virtually no concentration whatsoever.

More time for workplace banter then, for discussing the football results and making jokes about your workmates’ numerous personality defects.

Sometimes, however, there is a letter which slips through the net, which evades the machine’s ability to read the correct address.

A few Christmas’s ago I had a Christmas Card addressed to Bill and Mary, The Big White House with the Double Garage, On the Corner Opposite the Oast House, the name of the village, and then the name of the county, which is Kent.

No walk sequencing machine would have stood a chance. Given a little thought on which of the Big White Houses opposite an Oast House it might have been (there were 2 Oast houses on my round) I delivered the card to who I thought was the most likely candidate.

A week after Christmas I saw the lady of the house and mentioned the card. She laughed and said yes it was for her. It was from some old friends of theirs who had only been to the house once. She had since rung, she said, and given her friends the proper address.

Here’s another story, from a colleague of mine. He’d only been a Postman for about 3 weeks, when a letter turned up that made him think that Royal Mail staff really must really care about the service.

The address read: Mrs V O’Brian, Windermere, Kent. Well there is no Windermere in Kent, of course, so the mail centre staff had looked up the nearest Delivery Office to have a Windermere Road. The name had not been recognised there and so written on the margins of the envelope was “try Tonbridge” then “not here, try Tunbridge Wells”, then “try Maidstone” and so on through 5 different towns until it had finally arrived on my friend’s desk.

As I said: 3 weeks a postman, he had no idea. So he showed it to one of the old lags who’d been in the job for 20 years or more.

“Oh yes,” he said, “that’s probably the woman at No.7, or her son up at 34. Give her a knock as she’s bound to be in.”

He did, and yes, it was her.

Another colleague told me this story. He said he had a letter addressed to a Miss so-an-so, the house with the blue door, down by the sea, near the sea front, and then the name of the town.

Like my other friend, he was new to the job, so he had no idea what to do.

Again he showed it to one of the old timers, who, by a spark of genius, recognised the name.

It wasn’t even her current name. It was her Maiden name. And the door had since been repainted. But the old postie, who knew most of the rounds in the office, and most of the customers, had a shrewd idea of who it might be.

“Try this,” he said, and gave my friend an address.

My friend delivered the letter, knocking on the door to find out, and it turned out to be the right person.

What are the chances of that?

All of which goes to show that local knowledge beats new technology when it comes to badly addressed mail.

The Future of Work

November 2, 2011 9 comments

Royal Mail casual staff are now employed by Angard Staffing Solutions Ltd, a wholly owned subsidiary of the Royal Mail.

From the LRB blog.

With Christmas approaching, the Royal Mail is taking on 18,000 temporary staff to help cover the extra work. This happens every year. This year, though, all job enquires are being directed to a company called Angard Staffing Solutions Ltd, a wholly owned subsidiary of the Royal Mail. It doesn’t just handle temporary staff over Christmas. There appears to be no way to get a job as a postal worker these days except by going through Angard.

The normal contract is for 38 weeks (less for the temporary Christmas workers). Staff are employed by Angard but seconded to the Royal Mail. They are required to do any work that their Royal Mail manager requests, though they are officially supervised by an Angard manager. They are not guaranteed any regular hours, and have no fixed place of work (though they will not be required to work outside the UK). They will not be paid for hours they do not work. For this they will be paid the minimum wage: £6.08 an hour (£4.98 if you’re under 21).

In other words, they will do exactly the same job as a Royal Mail employee, but for £2.78 an hour less. They could be sitting around waiting for a telephone call for days on end, to get only a few hours work a week. They can be moved from site to site and job to job at will. If they turn a job down, for any reason, they can be dismissed. Night workers are paid 50p extra an hour.

On 1 October the EU Agency Workers Regulations came into force in the UK. These give agency workers the same rights as permanent employees after 12 weeks. However, by employing the agency workers directly through a subsidiary, the Royal Mail appears to be able to side-step the regulations. The guidance for employers from the government says:

Those who are likely to be outside the scope of the regulations include… individuals working for in-house temporary staffing banks where a company employs its temporary workers directly (and they only work for that same business or service).

All other agency workers have had their contracts cancelled and replaced by Angard contracts. In many cases workers have had to wait weeks to be paid. One Angard worker told me it took over a month for him to get his first pay cheque. He said that the management are virtually impossible to get hold of and that if you ask them a question they fob you off. On several occasions he was given shifts which were cancelled when he turned up for work. The excuse? They were double-booked.

The Royal Mail denies it’s trying to get round the regulations. ‘The company is fully compliant with UK employment law,’ it says, ‘and any suggestion that Angard Staffing Solutions has been set up to, in some way, get round the new Agency Workers Regulations is nonsense.’

Still, Angard staff are not covered by agreements made with the union, and although they have the right to statutory holiday and sick pay, their conditions of employment are, by definition, less secure than their permanent colleagues’. It seems certain that only compliant employees will be kept on for more than 38 weeks. With unemployment on the rise, and jobs ever more scarce, is this the future of work in the UK?

- See more at: http://www.lrb.co.uk/blog/2011/10/31/roy-mayall/the-future-of-work/#sthash.ZCTZcVea.dpuf

Ofcom offers little hope to Royal Mail

October 30, 2011 Leave a comment

Under Ofcom’s proposals, ‘Royal Mail has a monopoly of the work, while other companies get a share of the profits’. Photograph: Adrian Dennis/AFP/Getty Images

Royal Mail has a new regulator, but its proposals fail to protect the service from privatisation and unfair competition

From the Guardian, Comment is free

Friday 28 October 2011 08.00 BST

The Royal Mail now has a new regulator, Ofcom, which took over the role from Postcomm on 1 October. Ofcom has already issued a report in which a number of changes are proposed. There is a public consultation under way, which closes on 5 January 2012.

The most contentious of the proposals is the one to lift the cap on what the Royal Mail can charge for its principal service. According to some reports this could mean the price of a first-class stamp going up to £1. Less well recognised, but equally important, is the proposal to lift the cap on the price of bulk mail and business mail, which could also have an impact on customers further down the line.

The move to Ofcom follows on from proposals made in the Hooper report, which has been the basis of policy for successive governments since it was first published in 2008. It was updated at the request of the current government in 2010.

Hooper makes a number of recommendations, of which the change of regulators is just one. Other recommendations include the introduction of private capital through a “strategic partnership with a company with corporate experience of modernisation” – privatisation – and the removal of the pension deficit to the public purse, thus lifting the burden from any future buyer. In March 2010 the deficit stood at £8bn. Hooper states that his proposals must be taken as a package, which implies that privatisation is not far off.

The stated aim of both the Hooper report and the Ofcom proposals is the protection of the Universal Service Obligation (USO) by which the Royal Mail is required to collect and deliver letters six days a week at an affordable and uniform price across the UK. None of the other mail companies has this obligation. It is interesting to note that these proposals come on the eve of privatisation. They allow any future buyer the freedom, not allowed to the Royal Mail for the past few years, to set a price in line with actual costs.

Meanwhile Ofcom also offers safeguards to protect vulnerable consumers from onerous price rises by placing a cap on the price of second-class stamps of between 45-55p. It also, very significantly, promises “to require Royal Mail to continue to provide competitors with access to its delivery network”.

It’s at this point that we enter the bizarre world of “downstream access”. Hooper explains the term in his report, in a footnote on page 12:

“Royal Mail delivers 99% of all letters downstream. Royal Mail is required by the regulator … under the terms of its licence to deliver letters for competitors who collect and sort upstream in competition with Royal Mail. This is called the access regime or downstream access regime. Competition in physical mail happens upstream whereas downstream delivery of physical mail has the characteristics of a monopoly.”

Do you get that folks? “Competition in physical mail” – that is competition for profits – “happens upstream”, while “downstream delivery of physical mail” – that is, the actual work – “has the characteristics of a monopoly”. Royal Mail has a monopoly of the work, while the other companies get a share of the profits. And you wonder why the USO is under threat?

The Ofcom proposals continue: “Royal Mail would have the freedom to set the ‘wholesale price’ for access to its network but would be subject to rules regarding the allowed margin between the wholesale and retail prices. This would help ensure that efficient competitors can compete effectively with Royal Mail.” This is known in the business as “headroom”. It is the difference between what the Royal Mail is allowed to charge, and what the “competitors” – who don’t, in any recognisable sense of the word, actually compete – require in order to continue to generate profits for themselves.

Ofcom makes a sort of nod of recognition to the absurdity of the situation when it promises, in the next sentence, “to assess on a case-by-case basis any interest in providing so-called ‘end-to-end competition’ in the UK, where a postal operator receives the letter and delivers to an address without using Royal Mail’s network.” It is interesting to speculate what this might mean. Are we going to see rival pillar boxes on our street corners, and rival posties with different coloured uniforms vying with each other to get to the letter box first? Will there be a kind of postal workers’ turf-war going on, in which I meet my rival at the gate and have to fight him off for access to your letter box?

Of course not. The rival companies will only consider an end-to-end service if there is profit to be made, which means they won’t be in the slightest bit interested in the USO. If such a thing happens at all it will be delivery within one city, or between cities, no more. Rural and remote areas of Britain will never be graced by any but the Royal Mail’s characteristic uniform. Whatever else happens, the Universal Service Obligation will remain the obligation of one company alone. Which is the reason why the Royal Mail will always remain a special case.

Read more here

Modernisation has put the snail in Royal Mail

July 21, 2011 Leave a comment

Bikes for postal workers are being phased out by Royal Mail, slowing down delivery. Photograph: Christopher Thomond for the Guardian

The amount of lost or delayed mail is no surprise – ill-conceived new working methods have slowed postal workers down.

It’s been a bad week for the Royal Mail. What am I talking about? It’s always a bad week.

First it comes in the form of a Which? report, stating 72% of its respondents had letters delivered to the wrong address, while 71% received their post at a time they considered late in the day. Only one in four received their letters before 10am, it says.

This doesn’t surprise me. In fact, what does surprise me is that anyone reports receiving any letters before 10am. It’s very rare for us to leave our office before 10am these days. Very often it’s more like 10.30am.

For those of you who are puzzled by this, the explanation is very simple. It is called “modernisation”. Modernisation for the Royal Mail means spending millions of pounds on a large number of high-tech “walk-sequencing machines“, which actually slow down the process of delivery. They do, however, remove any vestige of skill from the job; so while they are considerably less efficient at getting the mail out on time, they nevertheless have the distinct advantage that they undermine the workforce, allowing the company to hire more and more casual workers.

The same survey also reports that 51% of their respondents received a “Sorry you were out” card even though they were in – 6% said they actually saw the card arrive through the door without the postal worker stopping to knock. Meanwhile, the Daily Telegraph reports that 120,884 complaints about lost mail were made in the first three months of the year: up 37% on the same period last year. The Royal Mail blamed the increase on disruption caused by severe weather conditions. A Royal Mail spokesman said: “This resulted in significant delays to mail services in some areas, and many customers logged complaints for ‘lost’ mail which were subsequently delivered.”

Thank God for those severe weather conditions, that’s all I can say. It has allowed the Royal Mail to cover up one of the most gigantic cock-ups in its entire history. I’m talking about a wholesale revision in working methods that was begun in a number of offices in the weeks leading up to Christmas. In fact I suspect that, if you could break down the figures into individual offices, you’d find that the vast bulk of lost or delayed mail in this period occurred in offices that were going through their revision at the time. The snow was a secondary issue in many cases.

To name some offices: Dundee, Kenilworth, Warwick, Formby, Herne Bay and Stratford upon Avon. The rest of the country is undertaking their revisions now. Most will have been completed by the end of the year. So if you are noticing a marked deterioration in the quality of your service, at least you know why it’s probably happening.

To be clear: the new working methods involve the scrapping of bikes, the restructuring and reassignment of rounds, the sharing of vans and a massive increase in the workload, all at the same time. Instead of cycling, posties are now expected to walk, pushing golf trolleys in front of them. Walking, of course, is slower than cycling, and pushing golf trolleys means you can’t walk and sort through the mail at the same time, which means you have to stop at every gate and look at your bundle before selecting out the mail for that address and then delivering it. In effect, they have slowed us down while expecting us to do more work.

And they wonder why things are going wrong? You can tell these new methods have been designed by people who have never delivered a letter in their lives.

And it is here, too, that we find the answer to the earlier question: why are posties leaving more and more of those “Sorry you were out” cards than they used to?

It’s down to the revisions again. The new methods demand adherence to a strict set of timings. Every step and every manoeuvre is timed and logged and processed through a computer. So an “attendance delivery” – when a postal worker has to knock on the door and wait for a response – was allowed exactly 57 seconds, no more, no less; and with more and more packages to deliver – up to 100 a day in some cases – many posties are feeling the pressure to cut corners and get everything done in as short a time as possible. Hence writing “Sorry you were out” cards before leaving the office.

The attendance delivery timings have been increased since the revisions were first introduced, by the way – along with most of the other timings – for the simple reason that during the first few months almost every revision turned into a complete disaster, with backlogs amounting to hundreds of thousands of items building up in many offices. Hence increased complaints about lost and delayed mail.

There is one positive note in all of this, however. According to the Which? report: while they received more than 500 items of correspondence about people’s experiences with the Royal Mail, the majority of them critical, many of the correspondents took time to praise their own postmen and women. The management may be incompetent, but at least us posties are still appreciated.

From the Guardian Comment is free. Read more here.

Junk mail – the facts

July 7, 2011 Leave a comment

A Panorama programme on postal junk was compelling, but didn’t mention that the market is skewed against Royal Mail

Junk mail. We all hate it don’t we?

Postal workers probably hate it more than anyone else, as we see more of it than anyone else. You only have a few items a week to deal with, we have hundreds of items a day. Sometimes we have as many as six separate items per household to load into our frames. That could be well in excess of 3,000 items a week. You can’t imagine how tedious this is.

And whereas in the past we were paid separately for it, as a supplement to our wages (which compensated us for it somewhat) these days it is part of our workload; and whereas the general estimate for the number of houses we cover on a daily basis is about 85%, for junk mail it is 100%, meaning it takes longer to deliver than ordinary mail.

Now a Panorama programme has been aired all about junk mail. It seems as if the Royal Mail is addicted to it – at least if you believe Richard Hooper, author of the Hooper report into the future of our postal services.

As he said in the programme: “There is absolutely no question that advertising mail, which the critics describe as junk mail, is central to the viability of the Royal Mail in the 21st century.” As proof of this he gave us some fairly compelling figures: about a quarter of the total letters market, of around £5.4bn, is advertising mail. Or as Tom Heap, the reporter, summarised it: “On the face of it, it seems the best way of ensuring the survival of our beloved postal system is to sign up to as much junk mail as you possibly can.”

Unfortunately, as the programme also pointed out, there are some pretty serious consequences to this, not least in the cost of disposing of the stuff once it comes through our doors, and – almost immediately – is chucked into the bin. Millions of pounds a year is spent by councils around the country, either in recycling the material, or in shovelling it into landfill sites.

It seems we are stuck with junk mail. Or are we?

The problem is that we were not given all the facts. There are a number of issues that Hooper – the acknowledged expert in the field – omitted to inform you about.

Central to this is something known as downstream access (DSA). This is the means by which rival companies are allowed access to the Royal Mail’s delivery network, at a loss to the Royal Mail. According to Royal Mail’s chief executive Moya Greene in December last year, this is in the region of 2.5p for every item of DSA mail we deliver. Some price changes have since been introduced by the regulator and the extent of subsidy and loss since the changes is as yet unclear [see footnote].

Yes, that’s right: we deliver our own rivals’ mail for them, and then we take a loss on it. By law. Or, to put it another way: we postal workers, and you members of the public, are made to pay so that rival companies to the Royal Mail can make a nice profit. This is what Hooper refers to as “modernisation”. It is the real drain on the Royal Mail’s revenues, and the reason why it is now so dependent on junk mail to survive. Sometimes we are made to deliver our own competitors’ junk mail.

It is achieved through a process known as headroom. What this means is that the price the Royal Mail is allowed to charge for bulk mail delivery – the bills and statements sent out by banks and utility companies, which is the prime source of all revenue in the letters market – always has to allow headroom for its rivals to make a profit.

Without this artificial skewing of the market – in the name of the so-called “free market” – the company would not be anywhere near as dependent on junk mail for its future survival.

Actually, the Panorama programme was effectively two stories in one. Only the first part was about junk mail, the second part was about scam mail. What the programme failed to come up with was a solution to this particular problem, but I can provide that: allow postal workers to identify scam mail and to report it, and then allow the Royal Mail the legal means to stop it at its source.

There’s one old lady on my round who has been receiving scam mail. Day after day she gets a pile of letters from someone who is described on the envelope as “the world’s most trusted psychic”. The envelopes are always the same, but the return addresses are from all over the world. Sometimes I’m delivering 10 or 15 of these letters a day. I reported it to my manager and asked if we could stop delivering them, but he told me we couldn’t. It is paid-for mail and we are obliged to deliver it.

This is a perfect example of what I have been suggesting over and over again: the company should learn to trust its own workers. Because unlike the high-tech machines which are being introduced in the much heralded modernisation programme, us postal workers actually know our customers. We can tell the difference between scam mail and real mail. We know who is vulnerable and who is not, and we can alert our managers when a vulnerable person is being targeted.

I’m certain that every postal worker would recognise this material. If there was a system by which we could report it, and a legal means of stopping it, we could get rid of it overnight.

• This footnote was appended on 7 July 2011. TNT contacted the Guardian after publication of the piece to say the reference to the DSA agreement is not applicable in the context mentioned. “In fact there has been a 22 percent price increase in charges by Royal Mail this year alone which renders this argument obsolete”, a company representative said.

From the Guardian Comment is free

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