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The Sale of the Royal Mail and the Birth of the New Feudalism

October 19, 2013 6 comments

Universal Service

The Royal Mail is approaching 500 years old – 497 to be exact. It was established in 1516 by Henry VIII. It has always been in public hands. Unlike other privatisations, where, perhaps, there might be some argument for saying that they were originally established as private companies and that privatisation means a return to some sort of “natural order”, the Royal Mail has always been owned by the government, having been part of the civil service originally, and afterwards treated as a public service.

There’s a good case to argue that the Royal Mail is one of the forces which helped to create the British Nation. The USO (universal service obligation) by which a letter between the Scilly Isles and the Outer Hebrides costs the same as a letter from the City of London to Westminster, helped bind the nation together. Would this have been done if the company had been privately owned? Certainly not. The aim of private companies is to maximise returns for their shareholders. A private company would have created a postal service which ran between the big cities but would never have included any of the remote and rural areas, which are always going to make a loss.

Historically the profitable parts of the Royal Mail were used to subsidise the unprofitable parts in order to create a unified service. But, in order to make the Royal Mail profitable, in order to sell it, the government has had to retain the Post Office in public hands. Until two years ago they were the same company. The Post Office has always made a loss and has always been subsidised by the Royal Mail. From now on it will be subsidised by the taxpayer instead.

It’s privatisation of profit, socialisation of cost. We, the taxpayer, pay for the unprofitable parts, while the sovereign wealth funds, the hedge funds and the City wiz-kids take a nice cut of the privatised cake.

It was us, the taxpayer who invested in the postal industry, not the people who are currently making a quick buck from its gross misselling. It was us, the nation, who generated the company. We are the investors. Everything has been created in public hands. All the infrastructure, the network, the systems, all of this has been built at public expense over those 500 years of history. Plus all of the political, social and economic engineering that has gone on since the privatisation of the Royal Mail was first mooted by Richard Hooper in 2008 – the modernisation programme, the restructuring of the industry, the investment in new equipment – all of it has been done by us, in order to sweeten the privatisation, in order pay dividends to the large investors, to the Emir of Kuwait and his family. It’s a form of asset stripping in disguise.

The Emir of Kuwait is the absolute ruler of a medieval, feudal state, fabulously wealthy because he has claimed the assets of his nation for himself. And this is the real basis of this, and all other, privatisations: the mining of public assets for private consumption. Future profits will be generated by lessening the pay and conditions of the workers. Moya Greene has already said that there will be further job cuts. That can only mean that us postal workers will be expected to work harder. We will be expected to work harder so that the Emir of Kuwait can take home even larger dividends.

Natural monopoly

Since the privatisation people have congratulated me on the profit I’ve made from the increased value of the shares which have been promised. I haven’t even seen them yet. This just makes me angry: firstly because I know that it was a bribe, and secondly that it is the investment firms who will be taking the profits, while we, the workers, will be paying the costs in terms of our health and well-being. We’re not even allowed to sell our shares for three years, by which time who knows what they will be worth?

The cost of water has increased by 245% since privatisation. The argument was that privatisation would lead to investment. In fact it hasn’t. Investment in the maintenance of the water supply has decreased since privatisation, and there is a very strong case for re-nationalisation. It was also argued that privatisation would lead to competition, but in the case of water there can only be one water supply at a time, so there is no competition. It is a natural monopoly, which means we’ve replaced a publicly owned and publicly accountable monopoly, with a private monopoly.

The Royal Mail is also a natural monopoly. What competition there is, is rigged through various regulatory mechanisms. In a truly free market, none of them would survive. The Royal Mail, too, will remain effectively a private monopoly.

Another argument for privatisation is that it saves on public subsidy and is more efficient, but in the case of the rail industry – another botched privatisation exercise – we’ve seen subsidies increase fourfold, while the one publicly owned rail company which still exists – East Coast – is actually the most efficient, and takes the least subsidies.

The term “wealth creator” – which is often applied to the entrepreneurs who will be investing in the company  – is a piece of self-generated propaganda. The wealthy grow wealthier, and then say, “look, we’ve created this wealth.” But as they grow wealthier, so we grow poorer. There’s a direct correlation between the two. What is really happening is a form of wealth redistribution: from the public to the private, from the less well off to the wealthy. It’s communism for the rich. One group, the 1% with wealth and power and access to government, enrich themselves at the expense of the majority. They are the new robber barons and what we are watching is the growth of a new feudalism, in which a corporate elite lord it over us using debt as a form of rent.

We have to think more deeply about what creates wealth, and what wealth actually is. Vast sections of the world’s population live in abject poverty, while an elite few can ride around in private jets and own property in several nations. That’s not wealth by my definition. That’s not wealth by any definition. That’s poverty, on a grand scale.

That’s feudalism.

The privatisation argument goes back to the eighties, when deregulation, privatisation, supply side economics and the neoliberal agenda was first put into practice, first of all by Pinochet in Chile, and then by Thatcher in the UK. It was an experiment back then, but now we can see the results. And the results are economic devastation, impoverishment, economic collapse, indebtedness, austerity and an exponential growth in the wealth of the world’s elites.

Exponential growth is always unsustainable. The collapse of 2008 was only the beginning.

Who knows what the future will bring?

Royal Mail staff are trying to save the universal postal service

December 7, 2012 Leave a comment

‘It is Royal Mail postal workers like me who walk along your street and up and down your garden path, six days a week, in order to get the mail to you.’ Photograph: Rex Features

If private companies can pick the best bits of the network, the obligation to deliver to all is undermined. That’s why we’re considering action.

From the Guardian, Comment is free, Thursday 6 December 2012 15.05 GMT

According to a headline in Wednesday’s Daily Mail, postal workers are threatening “to ditch half of their deliveries in bid to protect Royal Mail from ‘unfair’ competition“.

The Mail makes it clear with those quotation marks exactly where it stands on plans by the Communication Workers’ Union (CWU) to ballot its members on whether to boycott letters handled by rival companies.

As the article says: “Royal Mail has lost business to the likes of TNT Post and UK Mail over the past seven years. Currently, half of all letters are handled by a rival company, with Royal Mail responsible for only the final mile of the delivery.” Again, it’s that little word “only” which betrays its prejudice. In case you’ve forgotten, the business of a postal delivery service is to deliver the post.

The Royal Mail doesn’t “only” deliver the final mile. The final mile is the actual work. All the rival companies do is collect the mail from the bulk mail contractors (such as banks and utility companies) and then drive it to one of the Royal Mail’s delivery hubs for distribution around the country. We do all the rest.

It is Royal Mail postal workers like me who walk along your street and up and down your garden path, six days a week, in order to get the mail to you. The technical term is downstream access. Private mail companies have access to the Royal Mail’s distribution system. The Royal Mail has to apply something known as “headroom” in fixing its price for this service. Headroom is the difference between what the Royal Mail is allowed to charge for its bulk mail contracts and what it can charge its rivals for access to the network. It has to allow rival companies headroom to make a profit.

The whole system is administered by Ofcom, the postal regulator. In other words, the Royal Mail is heavily regulated to achieve what is sometimes called “deregulation”, ie access of private companies to the postal market.

This is what the CWU is talking about to when it refers to “unfair competition”. As the union says: “CWU is concerned that unfair competition is undermining the sustainability of the universal service … Private postal company mail makes up 45% of letter volumes delivered by Royal Mail, a figure which has consistently grown under competition arrangements. New end-to-end competition is a worrying expansion, further undermining the USO [universal service obligation].”

Guardian readers will not be surprised by this statement, as I’ve been banging on about the issue for the last three years at least. What is new is the introduction of so-called end-to-end competition into the postal market. Currently only one company, TNT, is doing this, with around 300 delivery staff delivering mail to about 350,000 households in west and central London.

What this means is that TNT continues to use the Royal Mail’s downstream access service in all but those 350,000 households, although in a recent press release it said it planned to increase the number of its postal employees to 20,000 in the next five years.

There is no obligation on TNT to deliver the universal service, therefore it is able to cherry-pick those parts of the network that are the most profitable. Nor is there any obligation to match the Royal Mail’s pay and conditions.

In other words, what this amounts to is an attack upon our jobs. If TNT and other private mail companies are able to pick the best bits of the network with no obligation to deliver to the rest of the country and, at the same time, are able to pay reduced wages, then this is clearly a threat – not only to our pay and conditions, but also to the universal service. Personally, I will be voting yes when my ballot paper arrives.

Read more here.

Badly Addressed Mail

April 16, 2012 2 comments
Image

Postal worker delivering mail

Badly addressed mail

The Royal Mail have just introduced brand new walk-sequencing machines to sorting offices throughout theUK.

They are fantastic machines. They read the address, then sort the mail into the exact order they will be delivered in.

All a postal worker has to do these days is to pull a handful of letters out of the tray, and then to “throw them off” into the sorting frame. They are already in the sequence we are going to deliver them in, so it takes virtually no concentration whatsoever.

More time for workplace banter then, for discussing the football results and making jokes about your workmates’ numerous personality defects.

Sometimes, however, there is a letter which slips through the net, which evades the machine’s ability to read the correct address.

A few Christmas’s ago I had a Christmas Card addressed to Bill and Mary, The Big White House with the Double Garage, On the Corner Opposite the Oast House, the name of the village, and then the name of the county, which is Kent.

No walk sequencing machine would have stood a chance. Given a little thought on which of the Big White Houses opposite an Oast House it might have been (there were 2 Oast houses on my round) I delivered the card to who I thought was the most likely candidate.

A week after Christmas I saw the lady of the house and mentioned the card. She laughed and said yes it was for her. It was from some old friends of theirs who had only been to the house once. She had since rung, she said, and given her friends the proper address.

Here’s another story, from a colleague of mine. He’d only been a Postman for about 3 weeks, when a letter turned up that made him think that Royal Mail staff really must really care about the service.

The address read: Mrs V O’Brian, Windermere, Kent. Well there is no Windermere in Kent, of course, so the mail centre staff had looked up the nearest Delivery Office to have a Windermere Road. The name had not been recognised there and so written on the margins of the envelope was “try Tonbridge” then “not here, try Tunbridge Wells”, then “try Maidstone” and so on through 5 different towns until it had finally arrived on my friend’s desk.

As I said: 3 weeks a postman, he had no idea. So he showed it to one of the old lags who’d been in the job for 20 years or more.

“Oh yes,” he said, “that’s probably the woman at No.7, or her son up at 34. Give her a knock as she’s bound to be in.”

He did, and yes, it was her.

Another colleague told me this story. He said he had a letter addressed to a Miss so-an-so, the house with the blue door, down by the sea, near the sea front, and then the name of the town.

Like my other friend, he was new to the job, so he had no idea what to do.

Again he showed it to one of the old timers, who, by a spark of genius, recognised the name.

It wasn’t even her current name. It was her Maiden name. And the door had since been repainted. But the old postie, who knew most of the rounds in the office, and most of the customers, had a shrewd idea of who it might be.

“Try this,” he said, and gave my friend an address.

My friend delivered the letter, knocking on the door to find out, and it turned out to be the right person.

What are the chances of that?

All of which goes to show that local knowledge beats new technology when it comes to badly addressed mail.

The Future of Work

November 2, 2011 9 comments

Royal Mail casual staff are now employed by Angard Staffing Solutions Ltd, a wholly owned subsidiary of the Royal Mail.

From the LRB blog.

With Christmas approaching, the Royal Mail is taking on 18,000 temporary staff to help cover the extra work. This happens every year. This year, though, all job enquires are being directed to a company called Angard Staffing Solutions Ltd, a wholly owned subsidiary of the Royal Mail. It doesn’t just handle temporary staff over Christmas. There appears to be no way to get a job as a postal worker these days except by going through Angard.

The normal contract is for 38 weeks (less for the temporary Christmas workers). Staff are employed by Angard but seconded to the Royal Mail. They are required to do any work that their Royal Mail manager requests, though they are officially supervised by an Angard manager. They are not guaranteed any regular hours, and have no fixed place of work (though they will not be required to work outside the UK). They will not be paid for hours they do not work. For this they will be paid the minimum wage: £6.08 an hour (£4.98 if you’re under 21).

In other words, they will do exactly the same job as a Royal Mail employee, but for £2.78 an hour less. They could be sitting around waiting for a telephone call for days on end, to get only a few hours work a week. They can be moved from site to site and job to job at will. If they turn a job down, for any reason, they can be dismissed. Night workers are paid 50p extra an hour.

On 1 October the EU Agency Workers Regulations came into force in the UK. These give agency workers the same rights as permanent employees after 12 weeks. However, by employing the agency workers directly through a subsidiary, the Royal Mail appears to be able to side-step the regulations. The guidance for employers from the government says:

Those who are likely to be outside the scope of the regulations include… individuals working for in-house temporary staffing banks where a company employs its temporary workers directly (and they only work for that same business or service).

All other agency workers have had their contracts cancelled and replaced by Angard contracts. In many cases workers have had to wait weeks to be paid. One Angard worker told me it took over a month for him to get his first pay cheque. He said that the management are virtually impossible to get hold of and that if you ask them a question they fob you off. On several occasions he was given shifts which were cancelled when he turned up for work. The excuse? They were double-booked.

The Royal Mail denies it’s trying to get round the regulations. ‘The company is fully compliant with UK employment law,’ it says, ‘and any suggestion that Angard Staffing Solutions has been set up to, in some way, get round the new Agency Workers Regulations is nonsense.’

Still, Angard staff are not covered by agreements made with the union, and although they have the right to statutory holiday and sick pay, their conditions of employment are, by definition, less secure than their permanent colleagues’. It seems certain that only compliant employees will be kept on for more than 38 weeks. With unemployment on the rise, and jobs ever more scarce, is this the future of work in the UK?

- See more at: http://www.lrb.co.uk/blog/2011/10/31/roy-mayall/the-future-of-work/#sthash.ZCTZcVea.dpuf

Ofcom offers little hope to Royal Mail

October 30, 2011 Leave a comment

Under Ofcom’s proposals, ‘Royal Mail has a monopoly of the work, while other companies get a share of the profits’. Photograph: Adrian Dennis/AFP/Getty Images

Royal Mail has a new regulator, but its proposals fail to protect the service from privatisation and unfair competition

From the Guardian, Comment is free

Friday 28 October 2011 08.00 BST

The Royal Mail now has a new regulator, Ofcom, which took over the role from Postcomm on 1 October. Ofcom has already issued a report in which a number of changes are proposed. There is a public consultation under way, which closes on 5 January 2012.

The most contentious of the proposals is the one to lift the cap on what the Royal Mail can charge for its principal service. According to some reports this could mean the price of a first-class stamp going up to £1. Less well recognised, but equally important, is the proposal to lift the cap on the price of bulk mail and business mail, which could also have an impact on customers further down the line.

The move to Ofcom follows on from proposals made in the Hooper report, which has been the basis of policy for successive governments since it was first published in 2008. It was updated at the request of the current government in 2010.

Hooper makes a number of recommendations, of which the change of regulators is just one. Other recommendations include the introduction of private capital through a “strategic partnership with a company with corporate experience of modernisation” – privatisation – and the removal of the pension deficit to the public purse, thus lifting the burden from any future buyer. In March 2010 the deficit stood at £8bn. Hooper states that his proposals must be taken as a package, which implies that privatisation is not far off.

The stated aim of both the Hooper report and the Ofcom proposals is the protection of the Universal Service Obligation (USO) by which the Royal Mail is required to collect and deliver letters six days a week at an affordable and uniform price across the UK. None of the other mail companies has this obligation. It is interesting to note that these proposals come on the eve of privatisation. They allow any future buyer the freedom, not allowed to the Royal Mail for the past few years, to set a price in line with actual costs.

Meanwhile Ofcom also offers safeguards to protect vulnerable consumers from onerous price rises by placing a cap on the price of second-class stamps of between 45-55p. It also, very significantly, promises “to require Royal Mail to continue to provide competitors with access to its delivery network”.

It’s at this point that we enter the bizarre world of “downstream access”. Hooper explains the term in his report, in a footnote on page 12:

“Royal Mail delivers 99% of all letters downstream. Royal Mail is required by the regulator … under the terms of its licence to deliver letters for competitors who collect and sort upstream in competition with Royal Mail. This is called the access regime or downstream access regime. Competition in physical mail happens upstream whereas downstream delivery of physical mail has the characteristics of a monopoly.”

Do you get that folks? “Competition in physical mail” – that is competition for profits – “happens upstream”, while “downstream delivery of physical mail” – that is, the actual work – “has the characteristics of a monopoly”. Royal Mail has a monopoly of the work, while the other companies get a share of the profits. And you wonder why the USO is under threat?

The Ofcom proposals continue: “Royal Mail would have the freedom to set the ‘wholesale price’ for access to its network but would be subject to rules regarding the allowed margin between the wholesale and retail prices. This would help ensure that efficient competitors can compete effectively with Royal Mail.” This is known in the business as “headroom”. It is the difference between what the Royal Mail is allowed to charge, and what the “competitors” – who don’t, in any recognisable sense of the word, actually compete – require in order to continue to generate profits for themselves.

Ofcom makes a sort of nod of recognition to the absurdity of the situation when it promises, in the next sentence, “to assess on a case-by-case basis any interest in providing so-called ‘end-to-end competition’ in the UK, where a postal operator receives the letter and delivers to an address without using Royal Mail’s network.” It is interesting to speculate what this might mean. Are we going to see rival pillar boxes on our street corners, and rival posties with different coloured uniforms vying with each other to get to the letter box first? Will there be a kind of postal workers’ turf-war going on, in which I meet my rival at the gate and have to fight him off for access to your letter box?

Of course not. The rival companies will only consider an end-to-end service if there is profit to be made, which means they won’t be in the slightest bit interested in the USO. If such a thing happens at all it will be delivery within one city, or between cities, no more. Rural and remote areas of Britain will never be graced by any but the Royal Mail’s characteristic uniform. Whatever else happens, the Universal Service Obligation will remain the obligation of one company alone. Which is the reason why the Royal Mail will always remain a special case.

Read more here

Modernisation has put the snail in Royal Mail

July 21, 2011 Leave a comment

Bikes for postal workers are being phased out by Royal Mail, slowing down delivery. Photograph: Christopher Thomond for the Guardian

The amount of lost or delayed mail is no surprise – ill-conceived new working methods have slowed postal workers down.

It’s been a bad week for the Royal Mail. What am I talking about? It’s always a bad week.

First it comes in the form of a Which? report, stating 72% of its respondents had letters delivered to the wrong address, while 71% received their post at a time they considered late in the day. Only one in four received their letters before 10am, it says.

This doesn’t surprise me. In fact, what does surprise me is that anyone reports receiving any letters before 10am. It’s very rare for us to leave our office before 10am these days. Very often it’s more like 10.30am.

For those of you who are puzzled by this, the explanation is very simple. It is called “modernisation”. Modernisation for the Royal Mail means spending millions of pounds on a large number of high-tech “walk-sequencing machines“, which actually slow down the process of delivery. They do, however, remove any vestige of skill from the job; so while they are considerably less efficient at getting the mail out on time, they nevertheless have the distinct advantage that they undermine the workforce, allowing the company to hire more and more casual workers.

The same survey also reports that 51% of their respondents received a “Sorry you were out” card even though they were in – 6% said they actually saw the card arrive through the door without the postal worker stopping to knock. Meanwhile, the Daily Telegraph reports that 120,884 complaints about lost mail were made in the first three months of the year: up 37% on the same period last year. The Royal Mail blamed the increase on disruption caused by severe weather conditions. A Royal Mail spokesman said: “This resulted in significant delays to mail services in some areas, and many customers logged complaints for ‘lost’ mail which were subsequently delivered.”

Thank God for those severe weather conditions, that’s all I can say. It has allowed the Royal Mail to cover up one of the most gigantic cock-ups in its entire history. I’m talking about a wholesale revision in working methods that was begun in a number of offices in the weeks leading up to Christmas. In fact I suspect that, if you could break down the figures into individual offices, you’d find that the vast bulk of lost or delayed mail in this period occurred in offices that were going through their revision at the time. The snow was a secondary issue in many cases.

To name some offices: Dundee, Kenilworth, Warwick, Formby, Herne Bay and Stratford upon Avon. The rest of the country is undertaking their revisions now. Most will have been completed by the end of the year. So if you are noticing a marked deterioration in the quality of your service, at least you know why it’s probably happening.

To be clear: the new working methods involve the scrapping of bikes, the restructuring and reassignment of rounds, the sharing of vans and a massive increase in the workload, all at the same time. Instead of cycling, posties are now expected to walk, pushing golf trolleys in front of them. Walking, of course, is slower than cycling, and pushing golf trolleys means you can’t walk and sort through the mail at the same time, which means you have to stop at every gate and look at your bundle before selecting out the mail for that address and then delivering it. In effect, they have slowed us down while expecting us to do more work.

And they wonder why things are going wrong? You can tell these new methods have been designed by people who have never delivered a letter in their lives.

And it is here, too, that we find the answer to the earlier question: why are posties leaving more and more of those “Sorry you were out” cards than they used to?

It’s down to the revisions again. The new methods demand adherence to a strict set of timings. Every step and every manoeuvre is timed and logged and processed through a computer. So an “attendance delivery” – when a postal worker has to knock on the door and wait for a response – was allowed exactly 57 seconds, no more, no less; and with more and more packages to deliver – up to 100 a day in some cases – many posties are feeling the pressure to cut corners and get everything done in as short a time as possible. Hence writing “Sorry you were out” cards before leaving the office.

The attendance delivery timings have been increased since the revisions were first introduced, by the way – along with most of the other timings – for the simple reason that during the first few months almost every revision turned into a complete disaster, with backlogs amounting to hundreds of thousands of items building up in many offices. Hence increased complaints about lost and delayed mail.

There is one positive note in all of this, however. According to the Which? report: while they received more than 500 items of correspondence about people’s experiences with the Royal Mail, the majority of them critical, many of the correspondents took time to praise their own postmen and women. The management may be incompetent, but at least us posties are still appreciated.

From the Guardian Comment is free. Read more here.

Junk mail – the facts

July 7, 2011 Leave a comment

A Panorama programme on postal junk was compelling, but didn’t mention that the market is skewed against Royal Mail

Junk mail. We all hate it don’t we?

Postal workers probably hate it more than anyone else, as we see more of it than anyone else. You only have a few items a week to deal with, we have hundreds of items a day. Sometimes we have as many as six separate items per household to load into our frames. That could be well in excess of 3,000 items a week. You can’t imagine how tedious this is.

And whereas in the past we were paid separately for it, as a supplement to our wages (which compensated us for it somewhat) these days it is part of our workload; and whereas the general estimate for the number of houses we cover on a daily basis is about 85%, for junk mail it is 100%, meaning it takes longer to deliver than ordinary mail.

Now a Panorama programme has been aired all about junk mail. It seems as if the Royal Mail is addicted to it – at least if you believe Richard Hooper, author of the Hooper report into the future of our postal services.

As he said in the programme: “There is absolutely no question that advertising mail, which the critics describe as junk mail, is central to the viability of the Royal Mail in the 21st century.” As proof of this he gave us some fairly compelling figures: about a quarter of the total letters market, of around £5.4bn, is advertising mail. Or as Tom Heap, the reporter, summarised it: “On the face of it, it seems the best way of ensuring the survival of our beloved postal system is to sign up to as much junk mail as you possibly can.”

Unfortunately, as the programme also pointed out, there are some pretty serious consequences to this, not least in the cost of disposing of the stuff once it comes through our doors, and – almost immediately – is chucked into the bin. Millions of pounds a year is spent by councils around the country, either in recycling the material, or in shovelling it into landfill sites.

It seems we are stuck with junk mail. Or are we?

The problem is that we were not given all the facts. There are a number of issues that Hooper – the acknowledged expert in the field – omitted to inform you about.

Central to this is something known as downstream access (DSA). This is the means by which rival companies are allowed access to the Royal Mail’s delivery network, at a loss to the Royal Mail. According to Royal Mail’s chief executive Moya Greene in December last year, this is in the region of 2.5p for every item of DSA mail we deliver. Some price changes have since been introduced by the regulator and the extent of subsidy and loss since the changes is as yet unclear [see footnote].

Yes, that’s right: we deliver our own rivals’ mail for them, and then we take a loss on it. By law. Or, to put it another way: we postal workers, and you members of the public, are made to pay so that rival companies to the Royal Mail can make a nice profit. This is what Hooper refers to as “modernisation”. It is the real drain on the Royal Mail’s revenues, and the reason why it is now so dependent on junk mail to survive. Sometimes we are made to deliver our own competitors’ junk mail.

It is achieved through a process known as headroom. What this means is that the price the Royal Mail is allowed to charge for bulk mail delivery – the bills and statements sent out by banks and utility companies, which is the prime source of all revenue in the letters market – always has to allow headroom for its rivals to make a profit.

Without this artificial skewing of the market – in the name of the so-called “free market” – the company would not be anywhere near as dependent on junk mail for its future survival.

Actually, the Panorama programme was effectively two stories in one. Only the first part was about junk mail, the second part was about scam mail. What the programme failed to come up with was a solution to this particular problem, but I can provide that: allow postal workers to identify scam mail and to report it, and then allow the Royal Mail the legal means to stop it at its source.

There’s one old lady on my round who has been receiving scam mail. Day after day she gets a pile of letters from someone who is described on the envelope as “the world’s most trusted psychic”. The envelopes are always the same, but the return addresses are from all over the world. Sometimes I’m delivering 10 or 15 of these letters a day. I reported it to my manager and asked if we could stop delivering them, but he told me we couldn’t. It is paid-for mail and we are obliged to deliver it.

This is a perfect example of what I have been suggesting over and over again: the company should learn to trust its own workers. Because unlike the high-tech machines which are being introduced in the much heralded modernisation programme, us postal workers actually know our customers. We can tell the difference between scam mail and real mail. We know who is vulnerable and who is not, and we can alert our managers when a vulnerable person is being targeted.

I’m certain that every postal worker would recognise this material. If there was a system by which we could report it, and a legal means of stopping it, we could get rid of it overnight.

• This footnote was appended on 7 July 2011. TNT contacted the Guardian after publication of the piece to say the reference to the DSA agreement is not applicable in the context mentioned. “In fact there has been a 22 percent price increase in charges by Royal Mail this year alone which renders this argument obsolete”, a company representative said.

From the Guardian Comment is free

Read more here

Royal Mail is not delivering

June 21, 2011 3 comments

‘Millions more have been spent on a fleet of new vans to replace the bikes the Royal Mail intends to scrap.’ Photograph: Christopher Thomond for the Guardian

As profits dive, it’s clear this management isn’t modernising, it’s running the company into the ground – but why?

 

Royal Mail’s profits fell from £180m in 2009 to £39m in 2010, a drop of around 78%. That sounds pretty disastrous, and is one of the reasons given for the impending privatisation of the company.

However, when you start to look more closely at the figures you begin to realise that all is not what it seems. For a start, the company did still make a profit, which is unique among public services. We don’t expect the police to make a profit, or the fire service or the NHS, do we? And I suspect that most of the British public aren’t at all worried if the Royal Mail makes a profit or not, as long as they get their letters delivered on time.

Historically the Royal Mail’s profits were used to subsidise the Post Office which is also an important public service. All of that will change, of course, when the Royal Mail is privatised and the link between the Royal Mail and the Post Office is broken. Once the Royal Mail is privatised, the Post Office will have to go its own way, and don’t be at all surprised when more and more rural post offices start to close, and the post office counter service becomes a small adjunct of Tesco, squeezed between the deli, the electrical counter and the pharmacy.

This shows you the mechanism by which the privatisation agenda operates. It splits a unified service into its constituent parts, hiving off the profitable bits, while keeping the unprofitable bits in the public domain. This is in effect a form of public subsidy. That which can make a profit is given over to the spivs and profiteers of the private sector, while the rest of us carry the can for the bits of the economy that can’t make a profit, thus threatening not only the particular services involved, but also the cohesion and unity of society as a whole.

Many blame the breakdown in Royal Mail profits on the incursion of new technology into the communications market. Or, as the Daily Mirror put it: “Royal Mail profits smashed by competition and Facebook.

This is simply not true. Most of the letters that people sent are still being sent. We might send birthday greetings to people we don’t know very well via Facebook, but how many of you have replaced the Christmas card list with a Facebook list in the last few years? Very few, I would suggest; none but the very young.

When you look at the real reason why profits are down it has virtually nothing to do with Facebook. It has everything to do with the Royal Mail spending vast amounts of money on a so-called modernisationprogramme that simply doesn’t work. £400m was spent on new machinery that actually slows down delivery.

We have two mail deliveries these days, instead of one. One is first thing in the morning, the way it used to be. The second is at about 9.20am in our office, which means full-time workers are now forced to take a break to wait for the lorry. So how is this “modernisation” exactly? By what process is it decided that a new machine which is slower than an old machine is actually more modern, just because you bought it more recently, or that having workers sitting around eating sandwiches is more efficient than having them delivering mail?

Millions more have been spent on a fleet of new vans to replace the bikes the Royal Mail intends to scrap. How crazy is that? To replace the world’s most energy-efficient machine, bar none with the polluting, inefficient internal combustion engine dependent on oil from the war-torn Middle East. To replace a tried and tested method of delivery in use for over 100 years, with an untried and untested method, that, everywhere it has been brought in, has been disastrous, as I’m sure people in a number of towns will testify.

Something very strange is happening here. It takes a radical redefinition of the English language to describe any of this as “modernisation”.

Also we have brand new uniforms. Who on Earth thought of that? Every single postal worker in the UK is being issued with a brand new set of clothes. New shirts, new trousers, new jackets, new caps, new waterproofs. And how much, exactly, did this cost, the refitting of an entire workforce? In this time of austerity and cutbacks, it seems, the Royal Mail judges fashion sense a more important issue than getting the mail delivered on time.

Finally, it is closing down hundreds of local delivery offices all over the country and relocating them to major city centre sites.

All of this is being done in the name of savings. It will cost less to maintain a single centralised office than a number of smaller offices. That’s the theory at least. But is it actually true? I’ve had my calculator out again and I’ve been working it out.

There are 50 workers each in the two offices in our area that are due to close – 100 altogether. It will take about half an hour each way to drive to and from the city. All of this has to be done in work time of course. We’re not counting the journeys each postal worker has to make to get to work and back. So that’s an hour of Royal Mail time spent getting us to and from the start of our rounds. We earn £8.86 an hour, so it will cost the company £886 a day, which is £5,316 a week, or £276,432 a year. Knock off days off and holidays, and the figure still comes in at around £250,000 a year. That’s a quarter of a million pounds spent on just getting the workforce to the start of the round every day.

How is that a “saving” exactly?

What kind of accountant adds a quarter of a million pounds to your wages bill and then describes it as a saving?

This is not to speak of the extra pollution of having hundreds of vans spluttering about during the rush hour or the cost in maintenance, petrol, tax and insurance, of running a fleet of vans. It’s not to speak of the traffic chaos in the city or parking problems around the new joint delivery office. It’s not to speak of the inconvenience for customers of having to travel eight miles to pick up their undelivered mail. According to the Royal Mail’s own figures this will be in the region of 100 a day in each of the two offices. I will leave it up to you to work out the figures on that.

All of this can only lead to one of two conclusions: either Royal Mail management is grossly incompetent, or it is running down the company on purpose, for some end that the rest of us have yet to be informed about.

Read more here.

The not so jolly postman

December 19, 2010 5 comments

‘Kids love us. We’re like Father Christmas bringing presents to your door’

 

Postal worker Roy Mayall loves his job – the fresh air, the early starts, even the Christmas rush. But this year it’s not quite so much fun. The service is being ‘modernised’, resulting in backlogs and delays. So will your cards get through?

From the Guardian.

Read more here.

Park and Loop

December 18, 2010 4 comments

New delivery methods threaten the integrity of the mail

Restructuring

Royal Mail will be spending £20m on speeding up Christmas mail before the next cold snap arrives. Photograph: Hartshead Services

It hardly needs saying, but Christmas is the busiest time of the year for postal workers. There’s a veritable assault of mail bearing down on us: more so this year than any year, as so many more people are buying on-line these days.

In previous years we took it in our stride. It was hard work, but we enjoyed it. We got on with the job and we got it done, to the best of our ability.

This year, however, things are different. This is due to the introduction of new working methods in a large number of delivery offices around the country. Quite why the Royal Mail decided to undertake a wholesale restructuring of our job just before the Christmas rush is anybody’s guess. It’s only one of a series of increasingly insane decisions we’ve been subjected to this year.

The process is called “revision”. First of all they got rid of our bikes and replaced them with vans: two posties to a van doing two extended rounds between them.

This is called “park & loop”. We park up the van, fill up our trolleys, head off in two different directions, spend 40 minutes or so completing the loop, then come back to the van to drive off to the next parking spot.

Now this would be fair enough if it actually worked, but it doesn’t. Someone somewhere has made a serious error in their calculations. The company has spent millions of pounds buying a brand new fleet of vans, but they are actually too small for the job. We have to carry our trolleys in the back, plus up to twenty-four ten kilo pouches, and then all the packets, both large and small.

And therein lies the problem. There’s not enough room for the packets, and, having dispensed with the dedicated packets delivery rounds which were part of the old method, there are serious backlogs building up in the offices as we struggle to get them out. The backlogs were already there before the Christmas rush started. I suspect that many people around the country won’t be getting their presents this year.

Priorities

Calculations

The next problem lies in the figures they’ve used to calculate the rounds. They took a sample week in June, a notoriously light month, and have extrapolated from that. On that basis they’ve estimated that we have around 26,000 items of mail passing through our office in any one day, when we all know it is more like 42,000.

What this means is that the sorting process takes a lot longer than their calculations allow for. We are allowed one hour to sort the mail into the individual rounds (known as “Internal Preparatory Sorting”) and then another hour to “prep” our frames: that is to slot the letters into the frame, into the sequence they will be taken out in. I never have time to complete this task, which means that most days there are at least six boxes of mail left unsorted under my frame, which are then “prepped” by managers or office staff while I am out on my round. So every day I come in to an already half-full frame of mail left over from the day before.

In this time we are also supposed to have prepped the door-to-door leaflets – usually referred to as “junk mail” by you, the customer – which we take out at the rate of 1/6th a day, and which can amount to anything up to six items per household. We are given six minutes to do this in when it actually takes more like 15 minutes. We are not allowed to leave the junk mail behind, which means that these days junk mail is given precedence over the normal mail, which quite often does get left behind.

That’s the measure of the Royal Mail’s priorities these days.

When the planners first came to the office to discuss the revision they made it quite clear that their aim was to reduce the workforce and therefore the number of man-hours in the office. When the revision was implemented it amounted to eight full time jobs lost. But so huge is the backlog of mail that’s been building up – at one time there were up to 26,000 items of mail, backed into a corner and filling up half of the office – that they’ve had to re-employ the eight full-time employees who had previously taken voluntary redundancy, just to clear it.

They’ve now agreed that the office actually needs five more full-time staff. But, here’s the trick: the new staff will be working on much less favourable contracts than the guys they are replacing.

Which, you might suggest, is the entire purpose of the exercise.

Second Class Post

December 18, 2010 Leave a comment

Christmas chaos in the Royal Mail. New working methods disrupt Christmas deliveries.

Last posting day

The last posting day before Christmas for second class post is the 18th of December. The last posting day for first class post is the 21st of December. Aside from this, did you know that during the last three weeks in December there is actually no difference between the two services? That’s because the normal “quality of service” targets for first class post, ensuring that 93 per cent of first class post is delivered the next day, don’t apply for most of December at all. Some cards and letters bearing first class stamps will still get there the next day but, for this period, the Royal Mail is fully entitled to deliver them the day after or, indeed, the day after that too. Pretty much whenever, in fact. So we might as well all save our money and stick second class stamps on the whole lot. After all, that’s how they’re going to be treated.

I have to say the fact that service targets for first class post don’t apply in December was news to me, despite me having been a postman for many years. But, given the endless stream of nonsense that flows down from our unseen senior management – a management more preoccupied with privatisation and profits than minor things like getting the Christmas post delivered – it certainly doesn’t surprise me.

Our postal system is in chaos and this Christmas it could easily reach breaking point. A combination of demoralised staff, local sorting office closures and the wholesale introduction of new and untried working methods could easily result in millions of items simply not getting delivered by December 24th. And that, I can honestly tell you, breaks my old postie‘s heart.

Being a postman in December used to be a wonderful job. You had to work hard – of course, you did – but as you stomped across the frosty pavements to the sorting office at 5am, steam blowing from your frozen nostrils, there was a real sense of doing something important. Yes, the overtime helped – it was Christmas, after all – but a real Dunkirk spirit set in. Every day huge amounts of mail would come in – up to 10 times the normal amount – and every day we’d get our heads down, our winter boots on and do our very utmost to make sure it was all delivered in time. And, by and large, it was.

This year, however, is going to be very different. It’s not only going to be the last Christmas I do my round by bike (confusingly, we call our rounds “walks”, even when we do them on a bike) but it’s also going to be the last one I do from the local sorting office in our town. Like dozens of others, it’s now due to close which means that next year we’ll all be based in one huge sorting office in the not-particularly-nearby city. Every morning, I’ll have to drive there to get to work and then drive back to this town in a van to deliver the post, before doing both journeys again, this time in reverse. Crazy, huh.

Compared to a bicycle, that certainly doesn’t sound very environmentally friendly, and I’m not sure it would make much economic sense either but for the fact that many of these local sorting offices are on prime, town-centre sites which, even today, are worth a fair amount of money. Back in the 70s, I have a distant memory this used to be called asset-stripping but these days, I’m told, it’s maximising total financial returns. Not sure where delivering the post fits into all this but then I’m not sure our management are either.

Longer walks

Snow

The battle for breakfast time deliveries, was lost long ago. These days, I don’t even start work until 8.40am and usually I’m not out on the road before 10.30am. Which means the lucky ones get their post mid-morning but those at the end of my walk don’t get theirs until mid afternoon. If something needs a signature, the chances of anyone being in at that time are, of course, pretty remote so, all too often, it has to come back with me to the local sorting office to be collected. People have got used to this but I don’t think they’re going to be anything like as understanding when that local sorting office closes and they have to drive to the city to pick up whatever it is.

And it’s going to get worse, thanks to the new working practices that are being rolled out all over the country. They can best be summarised as longer walks, longer hours, fewer full-time jobs, more casual labour.

In particular, you’re going to be seeing far more of something called “park and loop” which sees three or four of the old walks being done by two postmen in a van. We have all the post in the back – letters and packets – which, at predetermined stops, we then unload into those golf-trolley things. We then loop round, delivering the mail before coming back to the parked van and driving on to the next stopping-off point.

That’s the theory, anyway.

Will it work? No it won’t. In fact it is already failing as office after office are building up huge backlogs of undelivered mail. A friend of mind in a Northern office which has recently gone through this so-called “revision” process, told me that one day they had 26,000 undelivered items of mail sitting in the office waiting to be sorted, and it was only by re-employing the half a dozen blokes who had recently taken voluntary redundancy, that they were able to bring the backlog down to manageable levels again. Now there’s only about 5,000 items a day which they are failing to deliver.

The problem is that the management just haven’t thought things through properly. The theory was that we were going to take all the packets out with us. That’s the draw-back with bikes: no room for packets. But the trouble with the new vans is they are too small, so there’s still no room for the packets and, given that they have stopped the dedicated packets delivery-vans as part of the revision, sometimes the packets just aren’t getting delivered at all.

Walk sequencing

Meanwhile they have also introduced a new piece of massively expensive technology called a walk sequencing machine, a wonderful-sounding bit of kit which actually sorts the post in the order the postie is going to deliver them. The only problems are that, to do it properly, the post has to go through the machine three times and that each machine services several offices and potentially hundreds of individual frames. Also it can only sort standard sized letters, not packets. Packets still have to be sorted by hand, the old fashioned way. All of which means everything takes longer and your post gets later and later. Some postmen aren’t finishing till 4 in the afternoon these days. We used to deliver in time for your breakfast. Soon we won’t even be delivering in time for your tea.

This is already having a seriously unpopular knock-on effect during the Festive Season. More and more packets – or Christmas presents as I believe you call them – are going to be delivered at lunchtime or mid-afternoon when people are either at work or out shopping, if they are delivered at all.

Some unlucky people are going to end with more “Sorry You Were Out” cards than Christmas cards and their mood is unlikely to be improved when they traipse off to their local sorting office, where they’ve been picking things up for years, and suddenly discover it’s not there any more. Sorry but that’s the future.

I’d love to be able to come to some more positive conclusion but that’s just about impossible. Royal Mail’s management are more interested in their bonuses than they are with the long-term future of the Royal mail. They have forgotten the basics. Posties are early morning people who like the outdoors and who enjoy getting to know the folk – Granny Smith as we collectively call you – on our walks.

Now, we’re being made to keep office-hours, be stuck in a van for most of the day and won’t meet many people because most of you will be out by the time we eventually get round to delivering.

As for you, our poor, put-upon customers – I have a nasty feeling that wondering whether to stick a first or second class stamp on your Christmas cards could soon be the very least of your postal problems.

Who Is Roy Mayall?

December 6, 2010 Leave a comment

“Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds.”

Herodotus, The Histories, via the inscription on the main post office at 34th Street and Eighth Avenue in Manhattan.

The Postman

Roy Mayall is not just one postal worker. He is all postal workers everywhere, men and women, drivers, delivery workers, office workers, sorters, machine operators, engineers, union members and non union members, young and old, retired or just starting out, part-time or full-time, 20 hour, 25 hour, 30 hour and 40 hours a week, agency workers, casual workers, cleaners, everyone who has ever taken part in the postal service, black, white, or Asian, European or African or Afro-Caribbean, gay, straight or a little bit of both, left-handed or right handed, City or Rural, inner City or Suburban, from the craggy coasts of Cornwall to the Highland Glens, from the green hills of England, to the mountains of Wales, North and South, East and West, the Home Counties, the Midlands and the North.

Wherever men and women pound the streets with mail on their backs, that’s where Roy Mayall walks. Wherever they skip onto a bike and go skimming along with their burden of mail that’s where Roy Mayall is. Wherever there’s a letterbox, wherever there’s a gate, wherever there’s a footpath to a door, wherever there’s a garden, wherever there’s a dog barking, in the morning, in the afternoon, rattling along with the thoughts in his head, that’s our Roy. Harassed by the time, as the hours are getting later, stressed by the lack of money and the weight on his back, pushed for time, pushed to his limits, energetically pressing on, through the wind, through the rain, through the heat of the sun, through ice, through snow, when the hail stones pelt like shrapnel on the roofs of houses, rattling the bonnets of cars, wrapped up in his waterproofs, with the mail bundled up beneath his arm to keep it dry, that’s Roy.

Hopping in and out of his van a hundred, a hundred and fifty times a day, the same movement of the hip, the step out onto the kerb, with the mail in bags in the back to take out to all the delivery workers. To this drop off point, to the next. All day and every day from one day to the next.

Sorting the mail, throwing it off into the frames, like a card dealer dealing his cards. A pack of two thousand cards with 600 players in every game. The advertising coupons, the leaflets, the brochures and the letters, from the banks or the building society, from the Insurance company or the gas, from the electricity company, from the Solicitor. Birthday cards and anniversary cards and Mother’s Day cards and Christmas cards and Easter cards. Postcards from the seaside. Parcels from ebay. Books from Amazon. DVDs from LoveFilm.com. Competition Winners. Christmas catalogues. Saga magazine. Sky Mag. The Beano. The London Review of Books. All of these pass through Roy Mayall’s hands, from the sorting frame into the box, from the box to the frame.

And then sweeping them into bundles, wrapped up in red elastic, and then packed into bags, turning the letters where there’s a packet. All this weight of communication on his shoulders, all this dizzying constellation of words. All these presents to be opened. All these thoughts to be remembered. All this love in scrawled handwriting. Love from Mum and Love from Dad and Love from your dear Aunt Vera. How much love have us posties carried down through the centuries? How much kind regards? How much that is now forgotten? How much that is yet to be written?

The everyday postie on his round, a secret conveyor of love.

No united front at the Royal Mail

October 27, 2010 1 comment

Memories of last year's postal workers' strike, which some managers broke, have not faded. Photograph: Jeff J Mitchell/Getty Images

The thought of striking managers caused hilarity in the posties’ smoking shed this morning. The thought of privatisation didn’t.

From the Guardian, Comment is free.

Read more here.

The Unsorting Office

October 14, 2010 Leave a comment

The end of bikes?

It’s been a bad few weeks at our delivery office. First of all Vince Cable announced that the Royal Mail was going to be privatised. Then, at one of our weekly ‘Work Time Listening and Learning’ meetings, the line manager announced that our delivery office is going to close.

From the LRB blog.

Read more here.

The mood in the Royal Mail sorting office

September 16, 2010 3 comments

Vince Cable has spoken: Royal Mail is to be privatised. My colleagues wonder whether things can possibly get any worse…

From the Guardian.

Read the rest of the article here.

The Romance of the Envelope

August 1, 2010 Leave a comment

A quilt inspired by Dear Granny Smith

Symbolic

The Romance of the Envelope

A quilt made to highlight the plight of the Royal Mail was exhibited at the Festival of Quilts held at the NEC in Birmingham between the 19th and the 22nd of August 2010.

The quilt is called The Romance of the Envelope and is made by Charlotte Soares of London.

It was inspired by Dear Granny Smith and incorporates parts of the book in its design.

The entry in the catalogue describes it as follows:

Inspiration, Roy Mayall’s ‘Dear Granny Smith’ educating me about threat of private sorting firms taking lucrative business from Royal Mail.

Mixed Media, pillar-box red felt, polywadding, torn sacking organza, metallic and invisible thread loosely stitched by hand and machine.”

The quilt is meant as a symbolic representation of the current state of the Royal Mail. This is how Charlotte describes it:

“The red is felt. On top of that is sacking. On top of that is a collage of envelopes which I did send through the mail, then covered over my name and address, stamps sewn together to make a textile, parts of Dear Granny Smith, and old postcards – some secured under netting, some under perspex. This all represents the post office at its best, working efficiently and meaning a lot to the public, delivering messages and Valentines and greetings cards to nearest and dearest. Then you get the business mail represented by the windows from bill envelopes and some franked Royal Mail.”

After this the quilt appears to fall apart:

“The sacking begins to tear. There are red elastic bands, every one picked up from the pavements where they were dropped by our local postmen. Under the tear there are the new franchises with their different symbols, UK MailTNT etc, and a selection of the companies using them. These are left hanging loose, they do not make the company secure, they make it fragile. Near the bottom are the pages from Dear Granny Smith which explain about this new development. There is a photo printed onto organza of a postman struggling to push his wagon up over a footbridge which I thought was quite symbolic. I asked permission from Royal Mail Twickenham to include this anonymous postman. The water is rising at his feet, and the blue watery organza represents the threat to the institution of overloading the postman and the companies who do not contribute to the profits of Royal Mail but demand deliveries by their postmen. A few stamps are drowning in this corner. The bottom is black edged, in memoriam, the rubber bands are only done up with safety pins, the whole thing might unravel. The patriotic braid down the sides is little Union flags with hearts in the centre and there is a large Union Flag at the top left of the quilt. Not all the franchises are British but the Postal service was a British invention. Pillar boxes and post vans are icons of Britain.”

On the front is printed on a panel:

The Romance of the Envelope.

Red pillar boxes, Postmen, mail through the door, like fish and chips, are part of our way of life. But just as fish and chips is threatened by the pizza industry, so sorting franchises threaten the extinction of a British invented institution we take for granted. Did you even know UK Mail etc are not part of Royal Mail? It’s CRAZY. Use it or Lose it!

Message

Dear Granny Smith

On the back is printed on a label:

Befriend contentment, harbour no disappointment.

Stitch with integrity. Know when to stop.

Stephen Seifert, The Tao of Quilting.

“This quilt grew and grew from a few stamps sewn together to a wall hanging with a story without an ending,” she says. “It’s not the world’s best sewn quilt. It’s very rough and ready but as my daughter said, sewn with passion. It’s quite delicate and I hope it survives its journey to and from Birmingham. I am thinking of donating it afterwards to the new postal museum in Swindon.

“Old Crazy Quilts were haphazard patches,” she adds, talking about the history of quilt making. “Usually they were in rich fabrics, added on top of each other and embroidered and embellished with stitchery and beads. I have hinted at this tradition with a spectacular glittery blue thread, braid and a few ornamental stitches. On the whole though I stitched randomly. The stitching isn’t as important as the message.”

Let’s hope the message gets through.

When Royal Mail modernisation means a worse service

July 20, 2010 Leave a comment

A walk-sequencing machine

New sorting machines have taken the last skill from our job and pushed back delivery times. More change, not for the better

From the Guardian, Comment is free. Read more here.

Natural Monopoly

July 13, 2010 1 comment

Ramses II

The usual excuse that is reeled out every time anyone brings up the idea of privatisation is the huge £10 billion pension deficit which the company has run up in the last 20 years or so. But no private sector company will take this on. So in order to create an incentive to the private sector, the government will have to agree to fund it. Whether the Royal Mail is in the public sector or the private sector, the pensions deficit will remain a public liability.

From the LRB blog.

Read the rest of the article here.

Best Management Talent

June 8, 2010 Leave a comment

The Royal Mail's Retiring Chief Executive

The Royal Mail’s Annual Report was published on 3 June, containing details of its executive pay for the previous year. According to the figures, Adam Crozier, the retiring chief executive, received more than £2.4m in the year 2009-10…

From the London Review of Books

Read the rest of the article here.

Dead Letters and Daily Responsibilities

June 8, 2010 Leave a comment

A miserable looking postal worker with a cleared frame ready to go out

Clear Frame

When we got back from our rounds the other day there was a brand new notice attached to our frames. It was a bright yellow embossed A4 sheet with the following words written upon it:

CLEAR FRAME

 

  • Your frame must be clear of all mail.
  • Redirections must be completed prior to your departure on delivery.
  • Local redirections should be sorted directly to the appropriate walk or handed to your section/line manager.
  • Dead letters must be completed prior to your departure on delivery.
  • All items on the frame that require further investigation to be clearly marked up.
  • These are your daily responsibilities.

Now this is odd as we already do most of these things. The only real change is in the way we handle the so-called “dead letters”. These are letters for people who no longer live at an address and which have been returned, often with a scrawled note on the front, such as “return to sender” or “deceased” or “this person hasn’t lived at this address for at least five years”. Sometimes the notes can be very angry.

What we do with these letters is to “kill them off”: that is we paste a little red and white sticker across the address with the reason for its return. There are various options, with tick boxes beside them. These include “Incomplete Address”, “No Such Address”, “Addressee gone away”, “Refused”, “Address inaccessible” etc. We tick the appropriate box, sign and date the sticker, and then highlight the return address on the envelope with a blue crayon. It is then returned to the sender in the hope that they will correct their mailing list.

I suspect some mailing companies never do this as the same letters from the same senders go to the same non-existent people week after week after week.

We sometimes get as many as 20-40 “deads” a day, which we normally process after our rounds are finished. It seems odd to prioritise dead mail over live mail, to delay our deliveries for the sake of a bunch of letters that no one wants. There’s no deadline for when these letters get to their destination as no one is expecting them; unlike the live letters, some of which may be of the utmost importance.

The other odd thing about this notice is the fact that the management feel compelled to put it there in the first place. It hangs over the frame, black lettering on a yellow background, like some sort of a warning.

It’s disconcerting and inappropriate as we already do these things anyway. We already know what our daily responsibilities are. We already clear the mail from our frames. We already redirect mail before we go out on delivery. We already pass local redirections to the colleagues who are responsible for them.

“Items on the frame that require further investigation” refers to letters with incomplete addresses which we might leave on the frame till we’ve worked out where they are supposed to go. They hardly need marking up as it’s obvious what they’re doing there.

The whole thing seems like a grand exercise in stating the obvious. They might as well add: “In order to post a letter you should push it through the letter box” and: “In order to walk up a garden path one foot should be placed in front of the other”.

If I was of a paranoid disposition I might think they were put there in order to deliberately upset us.

As it is, my guess is that they just represent another one of those management whims, the sort of thing that passes for work by people who sit in offices all day.

The notices dangle from the tops of the frames blocking access to some of the addresses. What this means is that, in order to sort the mail, the notices have to be folded back out of the way.

Which is where, I suspect, they will stay in the end.

Read more by Roy Mayall

  • Roy Mayall LRB blog
  • Roy Mayall | guardian.co.uk
    Roy Mayall is a pseudonym for a postal worker who has been in the job for about five years and works in a delivery office somewhere in the south-east of England. He writes a blog at roymayall.wordpress.com
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