The Royal Mail is approaching 500 years old – 497 to be exact. It was established in 1516 by Henry VIII. It has always been in public hands. Unlike other privatisations, where, perhaps, there might be some argument for saying that they were originally established as private companies and that privatisation means a return to some sort of “natural order”, the Royal Mail has always been owned by the government, having been part of the civil service originally, and afterwards treated as a public service.
There’s a good case to argue that the Royal Mail is one of the forces which helped to create the British Nation. The USO (universal service obligation) by which a letter between the Scilly Isles and the Outer Hebrides costs the same as a letter from the City of London to Westminster, helped bind the nation together. Would this have been done if the company had been privately owned? Certainly not. The aim of private companies is to maximise returns for their shareholders. A private company would have created a postal service which ran between the big cities but would never have included any of the remote and rural areas, which are always going to make a loss.
Historically the profitable parts of the Royal Mail were used to subsidise the unprofitable parts in order to create a unified service. But, in order to make the Royal Mail profitable, in order to sell it, the government has had to retain the Post Office in public hands. Until two years ago they were the same company. The Post Office has always made a loss and has always been subsidised by the Royal Mail. From now on it will be subsidised by the taxpayer instead.
It’s privatisation of profit, socialisation of cost. We, the taxpayer, pay for the unprofitable parts, while the sovereign wealth funds, the hedge funds and the City wiz-kids take a nice cut of the privatised cake.
It was us, the taxpayer who invested in the postal industry, not the people who are currently making a quick buck from its gross misselling. It was us, the nation, who generated the company. We are the investors. Everything has been created in public hands. All the infrastructure, the network, the systems, all of this has been built at public expense over those 500 years of history. Plus all of the political, social and economic engineering that has gone on since the privatisation of the Royal Mail was first mooted by Richard Hooper in 2008 – the modernisation programme, the restructuring of the industry, the investment in new equipment – all of it has been done by us, in order to sweeten the privatisation, in order pay dividends to the large investors, to the Emir of Kuwait and his family. It’s a form of asset stripping in disguise.
The Emir of Kuwait is the absolute ruler of a medieval, feudal state, fabulously wealthy because he has claimed the assets of his nation for himself. And this is the real basis of this, and all other, privatisations: the mining of public assets for private consumption. Future profits will be generated by lessening the pay and conditions of the workers. Moya Greene has already said that there will be further job cuts. That can only mean that us postal workers will be expected to work harder. We will be expected to work harder so that the Emir of Kuwait can take home even larger dividends.
Since the privatisation people have congratulated me on the profit I’ve made from the increased value of the shares which have been promised. I haven’t even seen them yet. This just makes me angry: firstly because I know that it was a bribe, and secondly that it is the investment firms who will be taking the profits, while we, the workers, will be paying the costs in terms of our health and well-being. We’re not even allowed to sell our shares for three years, by which time who knows what they will be worth?
The cost of water has increased by 245% since privatisation. The argument was that privatisation would lead to investment. In fact it hasn’t. Investment in the maintenance of the water supply has decreased since privatisation, and there is a very strong case for re-nationalisation. It was also argued that privatisation would lead to competition, but in the case of water there can only be one water supply at a time, so there is no competition. It is a natural monopoly, which means we’ve replaced a publicly owned and publicly accountable monopoly, with a private monopoly.
The Royal Mail is also a natural monopoly. What competition there is, is rigged through various regulatory mechanisms. In a truly free market, none of them would survive. The Royal Mail, too, will remain effectively a private monopoly.
Another argument for privatisation is that it saves on public subsidy and is more efficient, but in the case of the rail industry – another botched privatisation exercise – we’ve seen subsidies increase fourfold, while the one publicly owned rail company which still exists – East Coast – is actually the most efficient, and takes the least subsidies.
The term “wealth creator” – which is often applied to the entrepreneurs who will be investing in the company – is a piece of self-generated propaganda. The wealthy grow wealthier, and then say, “look, we’ve created this wealth.” But as they grow wealthier, so we grow poorer. There’s a direct correlation between the two. What is really happening is a form of wealth redistribution: from the public to the private, from the less well off to the wealthy. It’s communism for the rich. One group, the 1% with wealth and power and access to government, enrich themselves at the expense of the majority. They are the new robber barons and what we are watching is the growth of a new feudalism, in which a corporate elite lord it over us using debt as a form of rent.
We have to think more deeply about what creates wealth, and what wealth actually is. Vast sections of the world’s population live in abject poverty, while an elite few can ride around in private jets and own property in several nations. That’s not wealth by my definition. That’s not wealth by any definition. That’s poverty, on a grand scale.
The privatisation argument goes back to the eighties, when deregulation, privatisation, supply side economics and the neoliberal agenda was first put into practice, first of all by Pinochet in Chile, and then by Thatcher in the UK. It was an experiment back then, but now we can see the results. And the results are economic devastation, impoverishment, economic collapse, indebtedness, austerity and an exponential growth in the wealth of the world’s elites.
Exponential growth is always unsustainable. The collapse of 2008 was only the beginning.
Who knows what the future will bring?
Royal Mail may be viewed with a high level of affection by the public now, but will that still be the case after it’s privatised?
From the Guardian Comment is free
The inevitable has happened. The government has announced its schedule for the privatisation of the Royal Mail, due to begin in 2013.
It’s not clear yet whether it will be full privatisation or part-privatisation, whether it will be sold off to another mail company or to a private equity firm, or whether it will be floated on the stock market as an IPO (initial public offering) and advertised to the public in the manner of the “Tell Sid” campaign for the sale of British Gas way back in 1986. “We see no reason why this company should not be IPO-able,” said one senior figure. “Royal Mail is viewed with a high level of affection by the public.”
The reasons given for the privatisation were outlined in the Hooper report in 2010.
They are as follows:
1) Falling volumes of mail due to competition from electronic media such as email and texts.
2) The inefficiency of the Royal Mail compared with its competitors.
3) The need for modernisation and the private investment to complete this.
Hooper consulted widely throughout the industry. However, he has never, as far as I know, spoken to any postal workers.
What we would have told him is that while it may be true that mail volumes have fallen, staff numbers have been falling at a faster rate. Up to 50,000 job losses since 2002.
In other words, the weight of mail for the average postal worker has been increasing. We are carrying more mail, to greater numbers of people, on larger rounds than ever. Our sacks are heavier. We work longer hours, and we’ve taken an effective pay cut since the postal agreement of 2010 in which door-to-door (junk mail) – which we were previously paid for separately – has now been incorporated into our workload. In other words, falling mail volumes have been more than compensated for by staff efficiencies.
We would also have told him that the so-called inefficiency of the Royal Mail is due as much to market liberalisation as it is to anything inherent in the company.
Private mail companies have access to the Royal Mail network through a mechanism known as downstream access. They bid for the most lucrative contracts from corporate customers, but have no obligation to deliver the letters. They leave that up to the Royal Mail, dropping it off on our doorstep for final-mile delivery. In other words, our so-called competitors have a peculiar market advantage. They take a cut of the profits, while we do the actual work.
As for modernisation, that is being subsidised by the taxpayer. The government has already loaned the company £1.7bn and is proposing to write off £1bn of that.
Which brings us to the pension deficit, which has already been taken into government hands. Even then it was never as great a problem as has been made out. The deficit currently stands at £9bn but the assets stand at £28bn. That’s three times as much. The deficit only becomes a problem if all Royal Mail workers cash in their pensions immediately, something that is not going to happen.
These are just some of the ways in which the argument for privatisation has been skewed.
Meanwhile, in preparation for the event, the new regulator, Ofcom, has announced a lifting of the cap on how much the company can charge for first-class mail. The public are hardly likely to enjoy that. Nor is this going to increase public affection for the company.
However, here’s the problem. The cost of mail delivery has been way too cheap for way too long. Sixty pence to deliver a first-class letter from the Outer Hebrides to the Scilly Isles: it’s still a bargain by anyone’s reckoning.
Traditionally the profitable parts of the company were used to supplement the unprofitable parts. This is the means by which the Royal Mail has been able to deliver the universal service obligation (USO).
It is the breaking up of the company that has lead to the threat to the USO, one of the reasons Hooper gives for the need for privatisation. (Indeed, his report is called “Saving the Royal Mail’s universal postal service in the digital age”.) The irony here is that the USO might be dropped in order to sweeten any future deal.
Anyone who wants to know what privatisation means for staff only needs to look at the Dutch model, where postal rounds have been franchised out to home workers in a system known as “sort and deliver”. Boxes of mail are dropped on a home-worker’s doorstep, who then has to sort the mail and deliver it on an agreed day. The worker is paid per item, not by the hour.
The trick here is that there is often a gross underestimation of the time it takes to do the work. Casual workers get no sick pay, no holiday pay, no health insurance, no pension and – depending on how long the round takes – often end up being paid below the minimum wage.
All of which is likely to erode that “high level of affection” felt by the public for the Royal Mail.
Read more here.
As profits dive, it’s clear this management isn’t modernising, it’s running the company into the ground – but why?
However, when you start to look more closely at the figures you begin to realise that all is not what it seems. For a start, the company did still make a profit, which is unique among public services. We don’t expect the police to make a profit, or the fire service or the NHS, do we? And I suspect that most of the British public aren’t at all worried if the Royal Mail makes a profit or not, as long as they get their letters delivered on time.
Historically the Royal Mail’s profits were used to subsidise the Post Office which is also an important public service. All of that will change, of course, when the Royal Mail is privatised and the link between the Royal Mail and the Post Office is broken. Once the Royal Mail is privatised, the Post Office will have to go its own way, and don’t be at all surprised when more and more rural post offices start to close, and the post office counter service becomes a small adjunct of Tesco, squeezed between the deli, the electrical counter and the pharmacy.
This shows you the mechanism by which the privatisation agenda operates. It splits a unified service into its constituent parts, hiving off the profitable bits, while keeping the unprofitable bits in the public domain. This is in effect a form of public subsidy. That which can make a profit is given over to the spivs and profiteers of the private sector, while the rest of us carry the can for the bits of the economy that can’t make a profit, thus threatening not only the particular services involved, but also the cohesion and unity of society as a whole.
Many blame the breakdown in Royal Mail profits on the incursion of new technology into the communications market. Or, as the Daily Mirror put it: “Royal Mail profits smashed by competition and Facebook.“
This is simply not true. Most of the letters that people sent are still being sent. We might send birthday greetings to people we don’t know very well via Facebook, but how many of you have replaced the Christmas card list with a Facebook list in the last few years? Very few, I would suggest; none but the very young.
When you look at the real reason why profits are down it has virtually nothing to do with Facebook. It has everything to do with the Royal Mail spending vast amounts of money on a so-called modernisationprogramme that simply doesn’t work. £400m was spent on new machinery that actually slows down delivery.
We have two mail deliveries these days, instead of one. One is first thing in the morning, the way it used to be. The second is at about 9.20am in our office, which means full-time workers are now forced to take a break to wait for the lorry. So how is this “modernisation” exactly? By what process is it decided that a new machine which is slower than an old machine is actually more modern, just because you bought it more recently, or that having workers sitting around eating sandwiches is more efficient than having them delivering mail?
Millions more have been spent on a fleet of new vans to replace the bikes the Royal Mail intends to scrap. How crazy is that? To replace the world’s most energy-efficient machine, bar none with the polluting, inefficient internal combustion engine dependent on oil from the war-torn Middle East. To replace a tried and tested method of delivery in use for over 100 years, with an untried and untested method, that, everywhere it has been brought in, has been disastrous, as I’m sure people in a number of towns will testify.
Something very strange is happening here. It takes a radical redefinition of the English language to describe any of this as “modernisation”.
Also we have brand new uniforms. Who on Earth thought of that? Every single postal worker in the UK is being issued with a brand new set of clothes. New shirts, new trousers, new jackets, new caps, new waterproofs. And how much, exactly, did this cost, the refitting of an entire workforce? In this time of austerity and cutbacks, it seems, the Royal Mail judges fashion sense a more important issue than getting the mail delivered on time.
Finally, it is closing down hundreds of local delivery offices all over the country and relocating them to major city centre sites.
All of this is being done in the name of savings. It will cost less to maintain a single centralised office than a number of smaller offices. That’s the theory at least. But is it actually true? I’ve had my calculator out again and I’ve been working it out.
There are 50 workers each in the two offices in our area that are due to close – 100 altogether. It will take about half an hour each way to drive to and from the city. All of this has to be done in work time of course. We’re not counting the journeys each postal worker has to make to get to work and back. So that’s an hour of Royal Mail time spent getting us to and from the start of our rounds. We earn £8.86 an hour, so it will cost the company £886 a day, which is £5,316 a week, or £276,432 a year. Knock off days off and holidays, and the figure still comes in at around £250,000 a year. That’s a quarter of a million pounds spent on just getting the workforce to the start of the round every day.
How is that a “saving” exactly?
What kind of accountant adds a quarter of a million pounds to your wages bill and then describes it as a saving?
This is not to speak of the extra pollution of having hundreds of vans spluttering about during the rush hour or the cost in maintenance, petrol, tax and insurance, of running a fleet of vans. It’s not to speak of the traffic chaos in the city or parking problems around the new joint delivery office. It’s not to speak of the inconvenience for customers of having to travel eight miles to pick up their undelivered mail. According to the Royal Mail’s own figures this will be in the region of 100 a day in each of the two offices. I will leave it up to you to work out the figures on that.
All of this can only lead to one of two conclusions: either Royal Mail management is grossly incompetent, or it is running down the company on purpose, for some end that the rest of us have yet to be informed about.
Read more here.
Purpose and Scope
Reading through the new agreement I’m struck by how far short of expectations it actually falls.
On this basis I’ve decided to “deconstruct” the text to see if we can’t find out what is actually going on within it.
Remember, this document was written by a bunch of people with various agendas, sitting in various rooms in various parts of the country, arguing about individual words in the text in order to secure what they consider to be the best deals for their clients. It’s a question of who you think the clients may be. In the case of the union, it should be the membership, but is probably more likely the organisation of the union itself. In the case of the Royal Mail, it should be its shareholder, the government – that is us, the taxpayer – but is more likely to be the vested interests of its top management and the immediate prejudices of those members of the government who are overseeing the process: in this case, Peter Mandelson.
It’s not exactly a coherent document, and any close reading shows that large parts of it are made deliberately obscure in order to hide its meaning. That, in itself, tells you something.
The aims of the agreement are laid out in the introduction, called Purpose and Scope. In the first paragraph it states: “our traditional business is being overtaken by modern methods of communication… where competition, pension costs and volume decline are massive challenges for the company.”
You see, we’re already into a debate, and we haven’t even started reading the main body of the agreement yet. Who says that our traditional business is being overtaken? Where is the independent assessment of this? We hear statements of this kind all the time, and it appears to fit into some kind of narrative the various parties are setting up in the public mind, but it’s not necessarily true. I mean, I’m writing this on Mother’s Day. Have I sent my Mum a Mother’s Day text or a Mother’s Day email today? Of course not. I’ve sent a Mother’s Day card and a bunch of flowers, like everyone else. I’ve been delivering other people’s Mums their Mother’s Day cards all week. In a few weeks time it will be Easter and there will be Easter cards to deliver; so while we might agree there have been some alterations to our traditional business, most of it is still here, and will always be here, regardless of modern methods of communication.
As for the “competition”: every postie knows this is a wholesale deceit. There is no competition in the delivery market. There is only the Royal Mail, and all of these so-called competitors are merely parasites on the Royal Mail network, taking trade from us at a subsidised rate, while demanding that the Royal Mail delivers their letters for them.
The same holds for “volume decline”, another meaningless phrase which adds to the story-line we are being spun, but which is demonstrably not true. They must think we are idiots. We handle the mail and know more than anyone that most on-line business is passing through our hands these days, and that this has led to a dramatic increase in the volume of traffic, at least in terms of size and value.
In other words, the very terms this document is basing its arguments on are at best a severe distortion of the truth, at worst, outright lies.
Modernisation – Not A Shared Vision
The first part of the document is called “Modernisation – A Shared Vision”.
Again, we are at the site of some contention here, since I’m clear in my head that what the Royal Mail means by the word “modernisation” and what I mean are two entirely different things.
What I might mean would be things like new machinery brought in to make my job easier, and to make the delivery of mail more efficient. What the Royal Mail mean, on the other hand, is more work for less pay. They are bringing in the new machinery in order to cut jobs, in order to load us up like donkeys, in order to increase profitability. This is the exact opposite of any generally accepted meaning of the word “modern”. It’s not “modernisation” we’re talking about here, but regression to a past era of exploitation and oppression, and to label it “modern” in any way is to test the English language to its limits.
Another contentious word in the document is “customer”. This is used a lot. We have to “align the interests of our customers, the workforce and the company as a whole.” But it depends who you mean by “customer”. As posties, of course, we are aware of the customers on the street, in the houses, behind the letter boxes we deliver to. But there’s another level of customer too: the corporate customer, whose interests may be entirely different from the first kind of customer, in a large number of ways.
Our day-to-day customers want their mail delivered as early as possible, as quickly as possible, at a fair rate across the country to reflect the needs of the entire community. The corporate customer, on the other hand, wants his own mail to be delivered as cheaply as possible, preferably cheaper than his rivals, and doesn’t care about the network as a whole or its impact on the general public.
The corporate customer is driven by the demands of privatised profit, not by social responsibility or the needs of the ordinary customer to receive a decent service.
It’s a question of who we serve.
It’s the top-brass at the Royal Mail who deal with corporate customers on a daily basis, of course, and it’s interesting to note that the line between us – the management and the workforce – lies at exactly the same meridian as the line between the interests of the corporations and the interests of the every day customer.
The next part of the document is called “Transforming Relationships”.
This, of course, is the centrepiece of the entire agreement. It is what both the CWU and the Royal Mail set out the achieve. Traditionally the relationship between the union and management has been adversarial. The reason we went on strike was because management were refusing to negotiate with the union or to inform them of its plans. The very least we have managed to achieve is to have forced management to consult with the union as the process of modernisation goes ahead.
We can all be grateful for that.
But this is precisely where the problem arises, it seems. It’s like the union have rolled on their backs at this point, seduced and flattered by the prospects of consultation – of being allowed to play with the big boys in the big boys school – and have given away their whole negotiating position.
Yes, the management now has to “recognise and value the CWU as an independent trade union”, but, at the same time, the CWU has to “recognise that Royal Mail management has absolute accountability to the public, it’s customers, employees and stakeholders, for the performance of the business.”
It’s that word “absolute” I find somewhat ominous.
It’s a very final-sounding word. It’s a dictatorial word in fact. Compare the two statements. One is a promise to “value” the union, the other is a demand for “absolute accountability” of management; that is, for absolute control.
In other words, reading between the lines, what the union had secured is an agreement to be consulted as the management implement their plans, to possibly tinker around the edges, and to become cheerleaders for the on-going programme of management-led “modernisation”, while management have secured the right to do exactly what they want.
This is all tied together by a series of meetings between management and the union, to “structure training to ensure everyone involved in the IR framework is developed to a minimum standard in line with defined skills and capabilities.” What does that mean? To me it reads like a season of free junkets in which reps will get brainwashed into accepting the terms of the agreement.
What none of this does is to ask posties or the public what we want.
Part-time to full-time
To be fair to the union, they were in an impossible position. Obviously they can’t please all of the people all of the time, and they’ve had to make some very difficult decisions along the way. They’ve clearly opted for what they see as the best interests of the majority of the workforce. The commitment to a 75%-25% full-time to part-time ratio is one of the points of principle in the agreement I’m sure the union feel proud to have achieved. In an industry in which, on a world-scale, full-time jobs are being replaced with part-time and casual labour, this is a significant hold.
Unfortunately they appear to have done this at the expense of part-time workers. As the agreement says:
“Full time employees will retain full-time status unless they volunteer to move to part-time hours. Part-time employees will be entitled to retain their existing contractual hours if they wish.”
That statement is glaring in its omission. There is no reference to the possibility of part-time workers ever being in line for a full-time job. In fact, by not stating it, it is being very clearly ruled out. This effectively creates a multi-tiered workforce, with increasing casualisation of the job as new contracts are brought in without the prospect of promotion to full-time grades. Along with pay issues – which we will discuss later – this is surely the beginning of the end for the notion of equality in the workplace. It’s not just a question of hours, it’s also a question of status. Part-time workers are now second-class citizens within the Royal Mail, with agency workers even lower down on the ladder.
You wonder if there was any deliberate calculation going on in the minds of our union leaders here. “75%-25%. That means that if we get the backing of the largest group, the rest will just have to make do.”
Whatever happened to the idea that our union was there to represent us all?
Next we come to the central issue, what the document, in it’s typically opaque manner, refers to as “Generic Operational Transformation”.
That means – to put it into common English – changes in the way we work.
These are the six points the agreement outlines:
- New machinery.
- New delivery methods.
- Mail centre “rationalisation”.
- New products and services.
- Working practices.
If you’ve read the agreement you’ll know I’ve severely cut-down the length of these points, but I think I’ve generally got the sense of what is being said without getting clogged up in the detail.
So now to add commentary from a posties point of view:
- New machinery. No problem with this. Anything which makes my job easier is welcome. But the new machinery won’t save vast amounts of time, won’t be able to cope with the large amounts of traffic coming in the form of on-line purchases and other oddly-shaped objects, will have problems reading ordinary people’s handwriting, so will still require a significant amount of hand-sorting as usual. I expect they will make a lot of noise too, thus interrupting our banter.
- New delivery methods. These I suspect will be mainly rubbish. Things like “starburst” – where we all go out in vans and deliver on mass to estates – which have been trialled and shown to fail. The problem with all of these methods is they undermine the traditional relationship between the postie and his customer, so will encourage more fraud and more theft along with more casualisation of the workforce. Plus – knowing what I know about the Royal Mail management – there will be a bunch of hare-brained absurdities brought in, invented by people in offices with calculators for brains, which will just turn out to be unworkable on the ground. Let the postie do his job, that’s what I say. When it comes to delivering mail, we are the experts.
- Mail centre rationalisation. This will effectively be a real estate grab. Imagine the value of some of those prime city centre sites. What is Mount Pleasant worth, for example? And don’t be surprised if the sites are being knocked off at below market prices, and that some members of the current Royal Mail leadership – or their cronies in the city – won’t be making a lot of money from this. The other problem with this is that it goes against the best interests not only of posties, who want to work near home, but of their customers also, who would much prefer to retrieve their packages from a local office than have to drive over to the nearest city. It also goes against the interests of the planet as a whole, forcing us to drive to get to work, rather than just hopping on a bike, as many of us do now.
- New products and services. More rubbish no doubt. More door-to-door. More rebate. More trash. More of the stuff that no one wants and no one needs. More stuff being forced upon us in the interests of the corporations. More forests being decimated. More weight on our backs. When will these people learn: you can repackage an advert a million times and it’s still an advert? People are getting quicker at seeing through all the complex subterfuges which attempt to disguise these “products” as something else and it all ends up in the bin in the end.
- Working practices. This will mean more interference in our work, more people looking over our shoulders and following us round, more “innovations” of the sort we’ve already seen, most of which don’t work. More excuses for bad-natured managers to practice their bullying techniques. More lapsing of frames. Greater workloads. Longer delivery spans. Increased work rates. Learning how to jog, juggle and read mail all at the same time.
- Productivity. This works in parallel with the last point, of course. Productivity is referring to what we take out and carry on our backs. It means turning us into donkeys. The more weight we carry and the faster we deliver it, the better for profitability. It all goes in with the transformation of our working lives from one of service to our customer to one of serfdom to the neoliberal barons and the banking elite who have demanded that nothing will exist on this planet that does not, at the same time, make a profit for them. That’s what really lies behind this agreement. It is just one more of the incremental steps that are being taken to transform our economy from one based upon the needs of the population as a whole, to one that only serves the interest of profit.
More on the agreement
- Deconstructing the agreement Part 2
Weve been reading through the text of the agreement to see what it reveals. This technique of close reading of a text is sometimes called deconstruction and is usually reserved for literary analysis….
- Private companies are Royal Mail\’s real enemy | Roy Mayall | Comment is free | guardian.co.uk
Roy Mayall: The postal industry’s greatest problem is not modernisation, but unfair agreements with private mail companies
- Royal Mail deal is junk | Roy Mayall | Comment is free | guardian.co.uk
Roy Mayall: Royal Mail’s deal with the CWU is not just bad for postal workers it will leave our postboxes stuffed with junk mail
- Not the Deal of the Century London Review Blog
- Roy Mayall: The new agreement | Post & Parcel
The new agreement between the Royal Mail and the CWU is out as Im sure youve heard. Im looking at a copy now. Its called in a phrase which is both ominous and bland at the same time Business Transformation 2010 and Beyond.
From the Guardian.
Read more here.
Royal Mail’s deal with the CWU is not just bad for postal workers – it will leave our postboxes stuffed with junk mail.
From the Guardian.
Read more here.
Every so often postal workers get called up to the front of the office for a ‘huddle’. This usually involves the manager standing by the front doors, issuing a long-winded statement from head-office about procedures, while the rest of us stand about feeling restive because we are getting behind with our work….
From the LRB.
Read more here.