Modernisation has put the snail in Royal Mail

Bikes for postal workers are being phased out by Royal Mail, slowing down delivery. Photograph: Christopher Thomond for the Guardian

 

The amount of lost or delayed mail is no surprise – ill-conceived new working methods have slowed postal workers down

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Junk mail – the facts

'We deliver our own rivals’ mail for them, and then we take a loss on it. By law.' Photograph: Getty Images

A Panorama programme on postal junk was compelling, but didn’t mention that the market is skewed against Royal Mail

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